Title: Opening Mail issue Last modified: August 21, 2016 --- # Opening Mail issue * Resolved [burns58063](https://wordpress.org/support/users/burns58063/) * (@burns58063) * [12 years ago](https://wordpress.org/support/topic/opening-mail-issue/) * When using the plugin I can see the mail items but when clicking on the link the script doesn’t open the message unless I right click, forcing a highlight of the text and then left click on the link. * Other than that works fine and shows the mailboxes I need * [https://wordpress.org/plugins/mailcwp/](https://wordpress.org/plugins/mailcwp/) Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/topic/opening-mail-issue/page/2/?output_format=md) [3](https://wordpress.org/support/topic/opening-mail-issue/page/3/?output_format=md) [→](https://wordpress.org/support/topic/opening-mail-issue/page/2/?output_format=md) * Plugin Author [Warrick](https://wordpress.org/support/users/wzedi/) * (@wzedi) * [11 years, 12 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913468) * We’ll take a look at this. Thank you for the feedback. * At this stage the MailCWP does not scan mail messages for links. If the link is already marked up then it will work otherwise MailCWP makes no effort to scan for potential links. * We’ll look at this for a future release. * Thread Starter [burns58063](https://wordpress.org/support/users/burns58063/) * (@burns58063) * [11 years, 12 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913479) * I think you misunderstand the issue I have… * The hyperlink I’m referring to is the link that calls the javascript to open the email message in the lightbox not a hyperlink within the message body. I’m using Safari on a Mac and I also have the same issue on firefox. * Plugin Author [Warrick](https://wordpress.org/support/users/wzedi/) * (@wzedi) * [11 years, 12 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913490) * Thank you for the clarification. * Plugin Author [Warrick](https://wordpress.org/support/users/wzedi/) * (@wzedi) * [11 years, 12 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913524) * We’ve tested versions 1.3 and 1.4 of the MailCWP plugin across the most recent versions of IE, Firefox, Safari and Chrome on WordPress 3.8 and 3.9 and we have not been able to reproduce this broken link behaviour. * Please send us: 1. Your version of WP 2. Your Safari and Firefox versions 3. If possible and convenient are you able to check this in Chrome or IE? If you see the same behaviour it is more likely to be a server side issue. * We are beginning to suspect some sort of plugin conflict. * [nageshs](https://wordpress.org/support/users/nageshs/) * (@nageshs) * [11 years, 11 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913623) * i am getting problem with the plugin when i used short code in front end and opened page application is going on reloading an if i am clicking on any button they are not working at all * [nageshs](https://wordpress.org/support/users/nageshs/) * (@nageshs) * [11 years, 11 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913625) * hi when i am going to use so an so script as plugin * * and activated plugin an when i am trying to open application that application is going on reloading or any button from plugin are not working can anybody help me how to slove the problem an stop reloading the application * Plugin Author [Warrick](https://wordpress.org/support/users/wzedi/) * (@wzedi) * [11 years, 11 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913627) * We’ll work on your other report as this is an existing topic that is not related to your issue. * [Lavanya41](https://wordpress.org/support/users/lavanya41/) * (@lavanya41) * [11 years, 10 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913642) * Hi, I am having the same problem with the emails not opening. Tried it in IE, Firefox and Safari. Also the theme seems not to load, no icons are shown and the layout is very basic, it does not look as on the theme screenshots. I am using the Avada theme and have some different plugins installed also.. * [Lavanya41](https://wordpress.org/support/users/lavanya41/) * (@lavanya41) * [11 years, 10 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913643) * the access I have restricted with s2Members and I use WP version 3.9.1 * Plugin Author [Warrick](https://wordpress.org/support/users/wzedi/) * (@wzedi) * [11 years, 10 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913644) * If the theme is not loaded there is a conflict of some sort and that would almost certainly be the reason the messages don’t open. Are you able to send us the list of plugins you have installed. * [Lavanya41](https://wordpress.org/support/users/lavanya41/) * (@lavanya41) * [11 years, 10 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913645) * Hi Warrik, I am using the following plugins: BackWPup, Fusion Core, List category posts, Login Widget with Shortcode, Members, Pretty Sidebar Categories, Revolution Slider, s2Member, Simple Page Ordering, WordPress Front-end Editor, WP Show IDs and WP user Frontend * [Lavanya41](https://wordpress.org/support/users/lavanya41/) * (@lavanya41) * [11 years, 10 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913646) * I checked with the theme, if I preview another theme than avada, then the your theme is getting loaded. Hm, their support is kind of limited, but I will ask them what to do about that. The links wont work still. Will disable the plugins one by another and check. * [Lavanya41](https://wordpress.org/support/users/lavanya41/) * (@lavanya41) * [11 years, 10 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913647) * Hi, * I deactivated all plugins, and I still can´t open the emails. Just sometimes they open when clicking around. But could not find out a pattern when . * Plugin Author [Warrick](https://wordpress.org/support/users/wzedi/) * (@wzedi) * [11 years, 10 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913648) * Thank you for the feedback. We’ll look into this and provide any fixes as soon as we can. * [mdnazri](https://wordpress.org/support/users/mdnazri/) * (@mdnazri) * [11 years, 9 months ago](https://wordpress.org/support/topic/opening-mail-issue/#post-4913679) * I got the same issue too.. I tested it on both Chrome and Firefox. Viewing 15 replies - 1 through 15 (of 40 total) 1 [2](https://wordpress.org/support/topic/opening-mail-issue/page/2/?output_format=md) [3](https://wordpress.org/support/topic/opening-mail-issue/page/3/?output_format=md) [→](https://wordpress.org/support/topic/opening-mail-issue/page/2/?output_format=md) The topic ‘Opening Mail issue’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/mailcwp_bab9b4.svg) * [MailCWP](https://wordpress.org/plugins/mailcwp/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailcwp/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailcwp/) * [Active Topics](https://wordpress.org/support/plugin/mailcwp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailcwp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailcwp/reviews/) * 40 replies * 8 participants * Last reply from: [Warrick](https://wordpress.org/support/users/wzedi/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/opening-mail-issue/page/3/#post-4913741) * Status: resolved