Title: Open Ticket
Last modified: August 11, 2020

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# Open Ticket

 *  [aml83](https://wordpress.org/support/users/aml83/)
 * (@aml83)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/open-ticket-3/)
 * Hello,
 * I understand that all of you that work at WP for Church are busy. However, I 
   have had an open ticket on your website for about a week now with no response.
   I would greatly appreciate if you would attend to it. It is in regard to the 
   plugin not working properly with our theme. I have spent hours trying to make
   it work. I was willing to talk with you regarding getting it to work but due 
   to the no response to my ticket I have found a better solution to what I am doing
   with our sermons. I would like to politely ask for a refund due to it not working
   and not receiving any customer service.
 * Sincerely, Aaron

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [alexg22](https://wordpress.org/support/users/alexg22/)
 * (@alexg22)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/open-ticket-3/#post-13237679)
 * Aaron,
 * We apologize. It was our understanding that you did not want to use the plugin
   and only wanted a refund. You should see that credited to your account. It did
   not appear you were looking for additional help according to the conversation.
   We apologize for the miscommunication.
 * “Good afternoon. My name is Aaron. I purchased this plugin for our sermons on
   our website. We use the Avada theme. I have worked with it now trying to get 
   it to work for a couple weeks and the only way anything shows up is if I use 
   a code block element and put in shortcodes. I followed the directions for installing
   and getting started and it still is not working properly. I would like to ask
   kindly for a refund. I am not upset at all just disappointed. It has taken too
   much time in putting together our church website. So, I kindly ask if I could
   receive a refund of the payment I made for the pro version. I will not be using
   the plugin at all. Thank you for your time.
 * Aaron”
 *  Thread Starter [aml83](https://wordpress.org/support/users/aml83/)
 * (@aml83)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/open-ticket-3/#post-13237700)
 * Thanks for your response Alex. I apologize if I came across highly upset. I am
   not. Yes, I do want the refund and thank you for it. I understand that miscommunication
   happens. I just kept seeing that my ticket was still open on your site so I thought
   it had not been attended to. I am sorry your product did not work for us. Please
   have a blessed day. Thanks for your kindness.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Open Ticket’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/sermon-manager-for-wordpress_688896.
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 * [Sermon Manager](https://wordpress.org/plugins/sermon-manager-for-wordpress/)
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 * 2 replies
 * 2 participants
 * Last reply from: [aml83](https://wordpress.org/support/users/aml83/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/open-ticket-3/#post-13237700)
 * Status: not resolved