Title: Oops Technical Error Last modified: March 13, 2021 --- # Oops Technical Error * Resolved [Kirsten Smit](https://wordpress.org/support/users/woohoowebsites/) * (@woohoowebsites) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/) * Hello I am trying to set up Facebook for Woocommerce, however it gets to the last step before submitting to be approved and shows that there is a technical error. * “Oops Something Went Wrong. This may be because of a technical error we’re working to fix. Please try reloading this page” * When I click to reload, it just takes me back to the beginning of the steps and the same issue continues. * I clicked the help/support link and messaged Facebook who were unable to help. I was told it was a plugin issue. They told me to clear my cache etc, however that did nothing. * Please help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Foops-technical-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14181427) * Hi [@woohoowebsites](https://wordpress.org/support/users/woohoowebsites/) * I understand that you got the error notice: * > Oops Something Went Wrong. This may be because of a technical error we’re working > to fix. Please try reloading this page * Could you please navigate to your WP Admin options page here: yoursite/wp-admin/ options.php and then look for this field name: `wc_facebook_external_business_id` * Usually, the value will be like: `storename-dfsdc3lck9k6q` * Please try to remove anything else just the storename. * And then please try to re-connect again and let me know how it goes. * Thread Starter [Kirsten Smit](https://wordpress.org/support/users/woohoowebsites/) * (@woohoowebsites) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14186939) * Thanks for the reply. I have checked options.php but unfortunately I don’t see wc_facebook_external_business_id or storename written. Kirsten * [Adam Heckler](https://wordpress.org/support/users/adamkheckler/) * (@adamkheckler) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14192352) * > I have checked options.php but unfortunately I don’t see wc_facebook_external_business_id > or storename written * Interesting. That option should be there, even if you’ve not managed to connect yet. It looks like so: * [https://d.pr/i/AFe9Tx/oxE9FTjXrg](https://d.pr/i/AFe9Tx/oxE9FTjXrg) * Did you try using Cmd+F or Ctrl+F in your browser to search for that? * Also, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply. * Thanks! * Thread Starter [Kirsten Smit](https://wordpress.org/support/users/woohoowebsites/) * (@woohoowebsites) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14215397) * Yes I did a search for it and noting came up. Here is my status report : * ``` ### WordPress Environment ### WordPress address (URL): https://0teedesigns.com.au Site address (URL): https://0teedesigns.com.au WC Version: 5.1.0 REST API Version: ✔ 5.1.0 WC Blocks Version: ✔ 4.4.3 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.0.2 Log Directory Writable: ✔ WP Version: 5.7 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_AU External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.16 PHP Post Max Size: 516 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.75.0 OpenSSL/1.1.1j SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.1.0 WC Database Prefix: FyY_ Total Database Size: 37.13MB Database Data Size: 26.22MB Database Index Size: 10.91MB FyY_woocommerce_sessions: 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FyY_wc_product_meta_lookup: Data: 0.30MB + Index: 0.44MB + Engine InnoDB FyY_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB FyY_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB FyY_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB FyY_wow_fmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB FyY_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB FyY_wp_floating_menu_custom_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB FyY_wp_floating_menu_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB FyY_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB FyY_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 1464 custom_css: 1 iksm: 3 nav_menu_item: 79 page: 19 post: 9 post_grid: 2 product: 71 product_variation: 2162 revision: 105 sp_wps_shortcodes: 1 wp_block: 5 wpforms: 4 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (28) ### Blocks Animation: CSS Animations for Gutenberg Blocks: by ThemeIsle – 1.0.6 Bluehost: by Bluehost – 2.5.5 Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.2 Child Theme Wizard: by Jay Versluis – 1.4 CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.0.8 Color and Image Swatches for Variable Product Attributes: by Phoeniixx – 2.0.6 Creative Mail by Constant Contact: by Constant Contact – 1.3.4 Disable Right Click For WP: by Aftab Muni – 1.1.6 Facebook for WooCommerce: by Facebook – 2.3.2 Float Menu Pro: by Wow-Company – 3.6.3 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.2 Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.19.69 Iks Menu: by IksStudio – 1.9.0 Smash Balloon Instagram Feed: by Smash Balloon – 2.9 Social Slider Widget: by creativemotion – 1.9.4 Jetpack by WordPress.com: by Automattic – 9.5 Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 1.10.6 Post Grid by PickPlugins: by PickPlugins – 2.1.1 Preloader Plus: by Massimo Sanfelice | Maxsdesign – 2.2.1 Printful Integration for WooCommerce: by Printful – 2.1.21 Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.1.0 TheWPHosting Social Media Icons Lite: by akhlesh-nagar a.ankit – 1.6 Virtue/Ascend/Pinnacle Toolkit: by Kadence WP – 4.9.6 Product Slider for WooCommerce: by ShapedPlugin – 2.2.10 WooCommerce Stripe Gateway: by WooCommerce – 5.0.0 WooCommerce: by Automattic – 5.1.0 WPForms Lite: by WPForms – 1.6.5 YITH WooCommerce Wishlist: by YITH – 3.0.20 ### Inactive Plugins (5) ### Akismet Anti-Spam: by Automattic – 4.1.9 Float Menu Lite: by Wow-Company – 3.4 Gutenberg: by Gutenberg Team – 10.2.1 Hello Dolly: by Matt Mullenweg – 1.7.2 OptinMonster: by OptinMonster Team – 2.2.0 ### Must Use Plugins (2) ### Endurance Page Cache: by Mike Hansen – 2.0.6 SSO: by Garth Mortensen Mike Hansen – 0.2 ### Settings ### API Enabled: – Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #28 - /shop/ Cart: #29 - /cart/ Checkout: #30 - /checkout/ My account: #31 - /my-account/ Terms and conditions: #65 - /terms-conditions/ ### Theme ### Name: Virtue Child Theme Version: 1.0 Author URL: http://0teedesigns.com.au Child Theme: ✔ Parent Theme Name: Virtue Parent Theme Version: 3.4.4 Parent Theme Author URL: https://kadencewp.com/ WooCommerce Support: ✔ ### Templates ### Overrides: virtue/woocommerce/archive-product.php virtue/woocommerce/content-product.php virtue/woocommerce/content-single-product.php virtue/woocommerce/loop/loop-end.php virtue/woocommerce/loop/loop-start.php virtue/woocommerce/loop/price.php virtue/woocommerce/loop/rating.php virtue/woocommerce/loop/sale-flash.php virtue/woocommerce/single-product/add-to-cart/external.php virtue/woocommerce/single-product/add-to-cart/grouped.php virtue/woocommerce/single-product/add-to-cart/simple.php virtue/woocommerce/single-product/add-to-cart/variable.php virtue/woocommerce/single-product/price.php virtue/woocommerce/single-product/product-image.php virtue/woocommerce/single-product/product-thumbnails.php virtue/woocommerce/single-product/sale-flash.php virtue/woocommerce/single-product.php virtue/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 virtue/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0 virtue/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 3,775 Oldest: 2021-02-20 05:25:40 +0000 Newest: 2021-03-21 20:14:48 +0000 Failed: 1 Oldest: 2021-02-19 03:23:48 +0000 Newest: 2021-02-19 03:23:48 +0000 Pending: 4 Oldest: 2021-03-22 11:52:52 +0000 Newest: 2021-03-28 20:14:48 +0000 ### Status report information ### Generated at: 2021-03-22 14:38:51 +11:00 ``` * Thread Starter [Kirsten Smit](https://wordpress.org/support/users/woohoowebsites/) * (@woohoowebsites) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14215413) * Sorry I opened the options.php in a code editor. No wonder I couldn’t find it. I will try again and see what happens. Kirsten * Thread Starter [Kirsten Smit](https://wordpress.org/support/users/woohoowebsites/) * (@woohoowebsites) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14215416) * Unfortunately it is still not working. I removed the storename but it seems to reappear each time. Kirsten * [Cara](https://wordpress.org/support/users/dcka/) * (@dcka) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14221551) * Hey, Kirsten! * Thank you for trying out our suggestion! * One thing we have not yet checked, but that can often cause the “Oops, something went wrong.” error is the default currency set in your WooCommerce store. From the System Status Report you’ve shared with us, I see that it’s currently set to AUD, which should cause no problems as it’s in [Facebook’s list of supported currencies](https://www.facebook.com/business/help/151451521590943?id=738655959856647). * However, can you try temporarily switching the currency to USD, CAD, GBP, or EUR just to establish the connection, and then switching back to AUD once that’s done. We’ve seen others find success with this method, so can you see if that will work in your case? * Thread Starter [Kirsten Smit](https://wordpress.org/support/users/woohoowebsites/) * (@woohoowebsites) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14225793) * Thanks Cara, unfortunately changing the currency didn’t help either. Kirsten * [tijosh](https://wordpress.org/support/users/tijosh/) * (@tijosh) * [5 years ago](https://wordpress.org/support/topic/oops-technical-error/#post-14229781) * Howdy [@woohoowebsites](https://wordpress.org/support/users/woohoowebsites/), * Can you clarify for us if the `wc_facebook_external_business_id` at `options. php` is set to the correct, full business ID? Sorry if this was unclear, but it’s best to set this option to include the entire business ID found [in your Facebook Business Manager](https://www.facebook.com/business/help/1181250022022158?id=180505742745347). * If that doesn’t solve it, please reset the plugin completely following the steps [on this page](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-sorry-this-content-is-not-available-right-now/) and reconnect to Facebook. * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [4 years, 11 months ago](https://wordpress.org/support/topic/oops-technical-error/#post-14307993) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Oops Technical Error’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) ## Tags * [oops](https://wordpress.org/support/topic-tag/oops/) * [Setup](https://wordpress.org/support/topic-tag/setup/) * [technical](https://wordpress.org/support/topic-tag/technical/) * 10 replies * 6 participants * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/oops-technical-error/#post-14307993) * Status: resolved