Support » Plugin: WooCommerce Sequential Order Numbers » Oops something went wrong! We’re probably doing scheduled maintenance

  • Liz

    (@member011)


    Love this plugin, It has worked really well and been very reliable for the last few years, up until I updated word press to V4.6.1 November 15th 2016 and woo-commerce to version 2.6.8
    After this, new orders failed and customers were unable to check out. The error message customers got on screen after pressing Place order then checkout buttons was: (Oops something went wrong! We’re probably doing scheduled maintenance) After hours of testing and process of elimination and retesting each time. It came down to everything worked until I activated this plugin (WooCommerce Sequential Order Numbers) by Skyverge. The weird thing is that it didn’t make sense, however, what did make sense a was that I also had the same plugin installed on 3 other clients websites and I did the same updates in the same evening. Those sites also had the same error the following morning on the 16th Nov. error: (Oops something went wrong! We’re probably doing scheduled maintenance) After disabling and deleting the (WooCommerce Sequential Order Numbers) plugin on those sites too, no further checkout problems occurred. Apart from this little glitch what ever it is. I love this plugin, It has been really great for a few years. I’m sure this will be figured out and resolved soon so it can be reinstalled. The developer is very helpful so I hear and has some great articles on his blog. Edited to add: The payment processor on all three sites with the same issue is PayPal Standard as is installed with woo commerce. No other payment gateways or processors were active or being used. Hope this helps figure things out.

    • This topic was modified 10 months, 1 week ago by  Liz. Reason: Additional information
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  • Plugin Author SkyVerge

    (@skyverge)

    Hey @member011 thanks for reporting this! I’m afraid I can’t replicate this issue / haven’t seen it on other sites, so it most likely points to a conflict or an issue with the recent WooCommerce update + your site. Could you please take the following steps?

    1. Deactivate all plugins but WooCommerce + Sequential Order Numbers
    2. Switch to a default theme, such as Twenty Sixteen
    3. Try a new transaction

    If that does not process successfully, can you please submit a help request to our site with admin credentials so we can look further?

    thanks!-Beka

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