Plugin Support
Suwash
(@suascat_wp)
Hi @mattm3.
We’re sorry that you are experiencing problems that might be caused by our plugin!
We understand analysis goes halfway and then fails. You even tried resetting the Yoast indexable using the Yoast Test Helper plugin but to no avail.
Just to be sure, we would like to rule out any plugin or theme conflicts that may occur. The fastest way to do this is to deactivate all non-Yoast plugins and switch to a standard theme like Twenty Nineteen.
Test this on your development or staging site, if you have one. If not, we recommend using the Health Check & Troubleshooting plugin. This plugin allows you to run a conflict check without affecting normal visitors to your site.
As we can imagine that you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process: How to check for plugin conflicts.
Can you inform us of the results?
Thread Starter
Matt
(@mattm3)
Hi Suwash,
I installed the health check plugin, activated the Yoast plugin and then started the data optimisation but it failed straight away didn’t even get half way like before I then enabled the Yoast Helper plugin and reset the tables and started the optimisation again and this then got half way and failed.
I also tried it without the health check plugin by disabling all plugins but the Yoast plugin and changed my theme to Twenty Twenty but it still failed.
Thread Starter
Matt
(@mattm3)
I’m not sure if that makes any difference but I am using Yoast SEO Premium rather than the free version.
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This reply was modified 3 years, 4 months ago by
Matt.
Plugin Support
Suwash
(@suascat_wp)
Hi @mattm3
Thanks for the additional details.
Unfortunately, per the forum guidelines, we cannot answer questions about our premium products. For questions about these products, please contact our support team directly.
We’re sorry for all the hassle, but trust we can help you out after receiving your email in our premium support inbox.
