Title: "Oops" message
Last modified: August 22, 2016

---

# "Oops" message

 *  Resolved [Kyle Maurer](https://wordpress.org/support/users/brashrebel/)
 * (@brashrebel)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/oops-message/)
 * Hey guys. Just had a problem logging into my site with the plugin. I attempted
   the normal process of holding up my phone to authenticate but on my phone, when
   the barcodes line up, I just get an “Oops” message on my phone with the option
   to hit OK. After I hit OK I get no more wavy barcode on the phone until I reload
   the app. Then I just get the same results.
 * Any ideas? I’m using an iPhone 5s if that helps.
 * I’m sad about this because I was actually at a WP meetup trying to demo to all
   attendees how cool Clef is and….it didn’t work out. Sad day.
 * [https://wordpress.org/plugins/wpclef/](https://wordpress.org/plugins/wpclef/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Jesse Pollak](https://wordpress.org/support/users/jessepollak/)
 * (@jessepollak)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/oops-message/#post-5170883)
 * Really sorry about this problem!
 * Can you check that you are connected to the internet (your WiFi is working and/
   or your cellular data is not disabled)?
 * Really sorry!
 *  Thread Starter [Kyle Maurer](https://wordpress.org/support/users/brashrebel/)
 * (@brashrebel)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/oops-message/#post-5170884)
 * Got home where my phone was connected to wifi and it worked like a champ.
 * Is this really the intended behavior or did I possibly do something wrong?
 *  Plugin Author [Jesse Pollak](https://wordpress.org/support/users/jessepollak/)
 * (@jessepollak)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/oops-message/#post-5170886)
 * Clef definitely requires a network connection to work, but it shouldn’t require
   WiFi (i.e. cellular data should work perfectly).
 *  Thread Starter [Kyle Maurer](https://wordpress.org/support/users/brashrebel/)
 * (@brashrebel)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/oops-message/#post-5170940)
 * Is there any more information I can give you that would help? I mostly just want
   to help you guys out so the next fellow who goes to show off the awesomeness 
   of Clef to their friends doesn’t end up underwhelming them like I did.
 *  Plugin Author [Jesse Pollak](https://wordpress.org/support/users/jessepollak/)
 * (@jessepollak)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/oops-message/#post-5171092)
 * I don’t think so — it’s a known issue that’s affected a few users. We’re working
   on fix and adding better messaging for when it does fail.
 * Thanks for the report, really appreciate it!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘"Oops" message’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wpclef_4ab6e4.svg)
 * [Clef Two-Factor Authentication](https://wordpress.org/plugins/wpclef/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpclef/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wpclef/)
 * [Active Topics](https://wordpress.org/support/plugin/wpclef/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpclef/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpclef/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Jesse Pollak](https://wordpress.org/support/users/jessepollak/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/oops-message/#post-5171092)
 * Status: resolved