• Resolved crazyhamster

    (@crazyhamster)


    Hello. I really love your plugin, it’s great. But I have a little issue with it.

    I only sell virtual gift cards, but in the chekout page, gift cards are always identified as a physical product and all fields for shipping that I removed for virtual products are saved. I can hide them, but then it will work for all physical products, not only gift cards. In addition, gift cards are defined as a separate type of simple products, which is why they don’t work well with other plugins, such as buy now button, or quantity selection.

    Is it possible to somehow redefine the type of products for gift cards so that they are perceived as a virtual downloadable product and all the relevant rules apply to them?

    • This topic was modified 1 month, 1 week ago by crazyhamster.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support angelagrey

    (@angelagrey)

    Hi,

    Thank you for reaching out to us.

    So if I understand right, you deliver card by email instead of ship card, is that it? So you want if the card is sold as virtual product (sending to email), then customer doesn’t have to go through the checkout process as default WooCommerce products?

    And can you share more of your thought about this

    Is it possible to somehow redefine the type of products for gift cards so that they are perceived as a virtual downloadable product and all the relevant rules apply to them?

    Thank you.

    Best regards.

    Thread Starter crazyhamster

    (@crazyhamster)

    Yes, you’re correct. I only send gift cards by email. And when people buy them, I need them to be able to enter only their name and email address without having to enter an ship address and other information. I can hide it, but then it applies to all physical products, not just gift cards.

    In addition, I use several different plugins and codes that simplify working with virtual products. For example, the buy now button, or possibility to select the quantity of the product on the archive page. But they don’t work with gift cards plugin. Like when choosing the quantity on the store page, the ajax cart function doesn’t work and Buy now button don’t shown at all. In addition, I had to install a plugin so that the status of the product automatically changed from in the process to complete, because without it, if the gift card is sold with another virtual product, the order is considered incomplete and files can’t be downloaded. Virtual products change their status automatically, but gift cards don’t. This is not a big problem, it can be solved with the plugin and settings, but there are many similar small issues that are not very convenient.

    I suppose this is due to the fact that plugins don’t perceive gift cards as one of the types of woocommerce products and cards are perceived as a physical product, so I would like them to be perceived as a virtual downloadable product.

    I hope that I am explaining the situation clearly and not too long. I’m not that good at this, sorry. At the moment, your plugin is the best among gift cards plugins and is ideal for me, so I want to continue using it, making the sale as convenient as possible for my customers. Thank you for your hard work!

    Plugin Support angelagrey

    (@angelagrey)

    I see, thanks a lot for the detailed explanation. We have studied your request and I’m afraid it’s not feasible for our plugin roadmap. But you can try another approach if you want to change the gift card product to have “virtual” status. Please select the simple product, then tick the “Virtual” box, then select the gift card product again and finally save that product. Now the gift card product has “virtual” status.

    That’s a workaround for achieving that. Hope this helps.

    Thread Starter crazyhamster

    (@crazyhamster)

    Wow, that’s really work! So simple solution, Thank you!!

    • This reply was modified 1 month, 1 week ago by crazyhamster.
    Plugin Author hydro

    (@hydro998)

    Thank you for your confirmation.
    If you have any further questions, don’t hesitate to let us know.

Viewing 5 replies - 1 through 5 (of 5 total)
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