Only two reviews shown instead of 3

  • Resolved leonieherma1

    (@leonieherma1)


    1 month ago

    Page: https://kfo-augsburg.de/startseite-v1/

    Expected behavior:

    I set the number of reviews to 3 and number of colums to 3. I checked the Google API and the output are 5 reviews. So I expected to see 3 reviews on my page.

    Experienced behavior:

    I only see two reviews on the page, see: https://kfo-augsburg.de/startseite-v1/

    Steps taken so far:

    • reconnected the source
    • checked Goolge API (output 5)
    • Double checked layout and display settings
    • Flushed Smashballoon Cache
    • Flushed WP Cache

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    1 month ago

    Hi @leonieherma1,

    I tried to check the feed on the URL you shared but it is password protected.

    To further investigate the issue, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info. 

    To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

    Thread Starter leonieherma1

    (@leonieherma1)

    1 month ago

    Hey, can you please try again? I removed the password protection https://kfo-augsburg.de/startseite-v1/

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    1 month ago

    Hi @leonieherma1,


    Thank you for updating the page access. I managed to check the feed page, and it looks like there is a restriction (filter or moderation) being applied to the feed to prevent additional reviews from being displayed. Removing restrictions should get the remaining reviews to display. If you have not applied any restrictions, could you please open a support ticket by following the steps I shared in my previous reply as it will provide additional sensitive information specific to your website that might help us in troubleshooting.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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