Only showing one product in feed

  • Resolved rogernefkens

    (@rogernefkens)


    3 years, 9 months ago

    Hi,

    When i’m in the backend of wordpress > go to Woocommerce > Settings > Facebook for Woocommerce and then go to

    CONNECTION > manage connection

    A window pops up with the setup for Woocommerce and Facebook. Everything has a green checkmark.

    When I go to your Products it shows that 6 products are uploaded. When I’m uploadig the url to the product catalogue it only shows 1 product.

    I have no idea where it goes wrong. ANd how i can manage to upload 6 products.

    ANy advice or anything i can try, please let me know?

    Thanks,

    Roger

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • SkyVerge

    (@skyverge)

    3 years, 9 months ago

    Hi @rogernefkens,

    Thanks for reaching out. Happy to help you with this!

    When Facebook is looking to update your products in your Facebook shop, it reaches out to your site and asks for a product “feed file”, which our plugin generates for Facebook. To be sure all of your products are being added correctly, would you please compare your WooCommerce products to the feed file and then include a copy of that here as well so that I can take a closer look?

    You can find the feed file via FTP in your site under /wp-content/uploads/facebook_for_woocommerce/ and it is a CSV that starts with “product_catalog”.

    Thanks!

    Marcus
    SkyVerge

    tamarazuk

    (@tamarazuk)

    3 years, 8 months ago

    Hey @rogernefken,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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