No, it is not the behavior of our plugin to not capture the name and email address of the guest user.
Let me explain to you when our plugin captures details of the guest user.
Abandoned cart plugin lite version captures abandoned cart of logged-in user and guest user (non-logged-in user) and visitor carts.
For the Guest carts, we are tracking First name, Last name and Email Address when the guest user reach to the checkout page and enter their email address in “Email Address” field.
For visitor carts, we are capturing the guest cart info (without email address) if the user goes to the cart page after adding the product to the cart.
Could you please provide us a screenshot of Abandoned Orders page where empty carts are showing?
Can you please share the URL of your website where the Abandoned Cart plugin is activated? So I can abandon a cart for testing purpose on your website.
Hi! Thanks for your reply!
Here’s a Screenshot of the abandoned carts:
You’ll see there’s many with empty information, but some are guests, i don’t know what may be preventing the information to get caught.
The store is: http://www.colchonesarcoiris.com/
I am seeing a similar issue with a client’s website – is it possible that this stopped working for “guest” users with a recent WP update?
Thank you for sharing the screenshot and URL of your site with us.
We had replicated the issue on our staging server. But it may not affect in capturing the guest user’s abandoned cart where the user enter the email address on the checkout page and leave the site.
Let me explain you in which case I was able to replicate the empty cart issue on our staging site.
I have came to the site and add a product to the cart. Then I have entered the details on the checkout page.
After “Cart Abandoned Cut off time” is passed, I have checked the checkbox “Create an account?” and entered the password on the checkout page. Then I have placed an order for the same cart.
Then after the cart abandoned cut off time is reached, I have checked on the Abandoned Orders tab that blank cart is being displayed.
Please see the screenshot: https://www.screencast.com/t/TtfcvkfTKmV
So, it is an issue that the plugin should not capture the empty carts on place of order. We will fix this issue in our next plugin update.
I have add a product to the cart on your site as a guest user for testing purpose. And then I have entered the email address on the checkout page and leave the site. My cart should be shown on the Abandoned Orders tab. I will let you know once I will receive an abandoned cart reminder email.
Please let me know once my abandoned cart shows the email address and name on Abandoned Order page on your site.
Can you please confirm with us that it is the same case on your site which I have mentioned above?
Thank you for looking into this! I see your abandoned cart in my site, with email and information.
What i wanted to check is that you have received the reminder email, since i’ve tried many times, but i’m not getting reminder emails 🙁
I am not able to receive the abandoned cart reminder email for my guest cart.
Could you please confirm with us that you are able to receive the abandoned cart reminder email for the logged-in user’s cart?
Could you please create the ticket on “tickets at tychesoftwares dot uservoice dot com” ticketing system where we can more communicate on this?
Let me know if you have any question with us.
Didn’t get one when registered also 🙁
Sending an email!
I did not get your email. Can you please again create the ticket on our ticketing system?
If you do not receive the abandoned cart reminder email for a registered user, then can you please follow below steps for debugging the email sending issue?
a) Can you please ensure that the email template is “Active” on your store? As only “Active” email templates are sent to the customers.
b) Can you please let me know the setting “Enable abandoned cart emails” from Setting > General Setting tab is disabled on your site? If it will uncheck then our plugin will not send the abandoned cart reminder email.
c) If you still not receive the abandoned cart reminder email then it would be great if you can confirm that “WP-CRON” is disabled in “wp-config.php” file on your store or not by checking the below constant is defined on your store.
define( 'DISABLE_WP_CRON', true );
If this constant is defined on your store then WP-CRON will not run on your site & the abandoned cart reminder emails will not be sent to the users. So you need to enable the WP-CRON on your site as below:
define( 'DISABLE_WP_CRON', false );
Can you please confirm this constant is defined or not on your site?
d) If WP-CRON is not disabled and still the abandoned cart reminder email does not send to the users then the server setting can affect it.
So for that can you please define below constant to your “wp-config.php” file?
define( 'ALTERNATE_WP_CRON', true );
This constant uses a redirection approach, which makes the user’s browser get a redirect when the cron needs to run.
Let me know if you have any further queries.
I’ve just sent the email via your website again.
a) it’s ok
b) i van’t find this setting anywhere.
c) it didn’t show anything, just added “define( ‘DISABLE_WP_CRON’, false );” just in case.
d) added it just in case also.
Seems like it was a cron-job malfunction. I got 2 emails as soon as i added c) and d).
Hope that’s it!
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