Only logged-in users can write reviews

  • Resolved vladmuravskiy

    (@vladmuravskiy)


    3 months, 3 weeks ago

    Hi Paul! We launched our website and noticed that only logged-in users can write reviews. After submiting a new review as a guest user nothing happens. There is no confirmation that the review has been published, and there is no any error message (only page url displayed with #start_review). By the way the photo upload field in the review form and Review Actions are inactive for guest users too. “Authorization required” is OFF in general settings.

    It is important to us that unauthorized users can leave reviews. 😓
    Use Avada Theme

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Paul

    (@pryley)

    3 months, 3 weeks ago

    This type of problem is usually caused by a caching plugin (because pages are generally not cached when you are logged in as admin).

    Are you using a caching plugin?

    If so, have you flushed the cache? If that does not work, does it work when the caching plugin is disabled? If so, you need to adjust the cache settings.

    Plugin Contributor Paul

    (@pryley)

    3 months, 3 weeks ago

    If the cache is not the problem, then something on your website is minifying and combining your plugin javascript files and this is breaking Site Reviews.

    For example:

    /wp-content/cache/wmac/js/wmac_single_03286669d26fb174078e4351dfc19cd3.js

    Thread Starter vladmuravskiy

    (@vladmuravskiy)

    3 months, 3 weeks ago

    Thanks a lot! The problem was with Clearfy optimization plugin (minifying javascript files).

    Plugin Contributor Paul

    (@pryley)

    3 months, 3 weeks ago

    Some caching plugins just don’t do it right.

    Also, you may want to switch to a different caching plugin as Clearfy is no longer developed (according to the WordPress plugin page description).

Viewing 4 replies - 1 through 4 (of 4 total)

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