Only home and contact pages show

  • Resolved thaty6lok

    (@thaty6lok)


    5 years, 8 months ago

    It was recently brought to my attention that all the pages on my website aren’t showing, with exception of the homepage and the contact page.
    Everything looks normal on the dashboard and the content is still there.
    I haven’t touched the website in probably a year nor have I made any updates on plugins until now, but even after the updates, I still can’t figure out how to troubleshoot this problem.
    I have also tried creating new pages without luck.

    Help?!Thanks in advance, Thaty

    Ps, I do use a purchased theme called Magicreche if that info is relevant 🙂

    • This topic was modified 5 years, 8 months ago by thaty6lok.

    The page I need help with: [log in to see the link]

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  • ericstaytrue

    (@ericstaytrue)

    5 years, 8 months ago

    Hi @thaty6lok, this looks like it is definitely a theme issue to me. If you use a commercial theme and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://themeforest.net/item/magicreche-responsive-crche-wordpress-theme/7220285/support

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    I just want to mention as well that only your homepage is working. The contact page is actually a part of the homepage. There is an animation that scrolls you to the bottom of the page when that button is clicked. My guess is that the homepage is using a different template than the rest of the pages and there is an issue in the template the other pages are using.

    Thread Starter thaty6lok

    (@thaty6lok)

    5 years, 8 months ago

    Thank you, Eric! I appreciate the response. I had contacted the commercial theme as well, though, my 2 year support with them *just* ran out three weeks ago! So convenient! I hand’t heard back so that’s why I thought I’d try my luck here.
    But thank you again, I feel more confident in renewing my support with them to solve the problem then.
    Thank you also for clarifying that only the homepage is working. That totally makes sense!

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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