Only “finished course” email are not sent

  • Resolved octaviannaframita

    (@octaviannaframita)


    2 months, 2 weeks ago

    Hello,

    I need your kind assisstance.

    When the user finishes the course, the email is not sent.

    1. The enrollment emails are sent properly.
    2. All the checkbox are ticked correctly – still no result.
    3. The SMTP is properly configured – no result. The Log shows only the enrollment activity.
    4. Tried to deactivate almost all plugins – no result.
    5. Tried to untick the ‘Send’ option in the Learpress settings, and then reactivate the option. – no result.

      Thank you for your time and assisstance. Have a great day ahead!
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support brianvu-tp

    (@briantp)

    2 months, 2 weeks ago

    Hi octaviannaframita,

    Thank you for reaching out!

    To best assist you with the issue of course completion emails not being sent, could you please provide some more details about the problem? Specifically:

    • Which user(s) are not receiving the emails? Are the emails not being sent to the student, the admin, or the instructor?

    Once we have this information, we can investigate the issue further and provide a more accurate response.

    Best regards,
    Brianvu-tp

    Thread Starter octaviannaframita

    (@octaviannaframita)

    2 months, 2 weeks ago

    Dear Sir,

    Thank you for your reply.

    Very strange, but nobody receives the “Finished..” notification (nor the Admin, User, Instructor or Co-instructor).

    This malfunction appeared on 06 Feb 2025.

    Thank you a lot for your assistance!

    Plugin Support brianvu-tp

    (@briantp)

    2 months, 2 weeks ago

    Hi octaviannaframita,

    Thank you for your follow-up and for providing the additional details.

    We’ve investigated the issue you described regarding the “Finished” email notifications not being sent, and we’ve been able to confirm the problem. We’ve implemented a fix for this in a LearnPress beta version

    Please install this beta version and test to see if the issue is resolved. Let us know if you encounter any further problems.

    Best regards,
    Brianvu-tp

    Thread Starter octaviannaframita

    (@octaviannaframita)

    2 months, 2 weeks ago

    Dear Sir,

    Thank you a lot for your kind assistance. It almost works smoothly.

    …ENROLLED EMAIL
    USER > OK
    INSTRUCTOR > OK
    CO-INSTRUCTOR > OK

    …FINISHED EMAIL
    USER > OK
    INSTRUCTOR > OK
    ADMIN > OK
    CO-INSTRUCTOR > LEARNPRESS DIDN’T SEND THE EMAIL (CHECKED THE LOG).
    All the check marks are setted correctly and the settings are configured.

    Have a great day ahead!


    Plugin Support brianvu-tp

    (@briantp)

    2 months, 2 weeks ago

    Hi octaviannaframita,

    Thank you for the update and for testing the beta version. We appreciate you letting us know about the remaining issue with the co-instructor not receiving the “Finished” email.

    We’ve investigated this further and have identified the cause of the problem. We’ve implemented another fix in this updated LearnPress beta version

    Please install this latest beta version and test again. Let us know if you encounter any further problems.

    Best regards,
    Brianvu-tp

    Thread Starter octaviannaframita

    (@octaviannaframita)

    2 months, 2 weeks ago

    Dear team,

    A huge thanks for your time and effort.
    Following the instalation of the last update, the issue has been resolved.

    THANK YOU!! Where can I write another great review?

    Plugin Support brianvu-tp

    (@briantp)

    2 months, 2 weeks ago

    Hi octaviannaframita,

    We’re thrilled to hear that the issue is now resolved. We appreciate your patience and feedback throughout the process.

    If you are satisfied with LearnPress, we would greatly appreciate it if you could leave us a 5-star review. A nice rating is a big motivation for us to keep up the hard work, and it’s really important to us. You can leave a review here

    Thank you very much for your feedback.

    Best regards,
    Brianvu-tp

Viewing 7 replies - 1 through 7 (of 7 total)
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