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Shareaholic | share buttons, related posts, social analytics & more
[resolved] Only facebook button is visible on all my blogs since 1 week ago (17 posts)

  1. phattrance
    Member
    Posted 9 months ago #

    I used to have 6 different social bookmark buttons (facebook, twitter, reddit etc) but since the last week only facebook is visible on all 5 of my blogs.. And it doesnt help to re-save the icons via the plugin or clearing out the cache files.

    whats going on?

    Url to one of my blogs: http://gifsec.com/

    Screenshot: http://i.imgur.com/05L4Qdv.jpg

    https://wordpress.org/plugins/shareaholic/

  2. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi @phattrance,

    Thanks for letting us know! This is a known bug we are aggressively working on and should have a resolution shortly. I'll keep you updated once I get more information. Stay tuned!

    Mary Anne

  3. phattrance
    Member
    Posted 9 months ago #

    Thanks :)

    here are some more blogs of mine facing the same problem:

    [ Many links redacted ]

  4. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi @phattrance,

    Thanks for the helpful information! We'll keep you posted. :)

    Mary Anne

  5. froddis
    Member
    Posted 9 months ago #

    Hi Mary Anne (and phattrance)

    Just to let you know we're having the same issue but it also seems to be browser related for us. When I look at our share buttons for any post on http://www.webanalyticsworld.net they're working in Chrome and IE but we're losing everything except for twitter and stumbleupon in Firefox and Safari.

    Now when my co-worker or bloggers look at the same post they have issues with Chrome and Firefox but Safari and IE seem to be working ok. Do you have a tentative ETA for a fix? Hope this helps and thanks for taking a look! :-)

    Fiona

  6. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi @froddis,

    Thanks for the helpful information! I don't have a firm ETA at the moment, but I know our engineers are on it! I will keep you guys posted on the issue. I apologize for any inconvenience, and appreciate your patience.

    Mary Anne

  7. froddis
    Member
    Posted 9 months ago #

    Thanks Mary Anne,

    We're going to switch to another plugin in the meantime because we need to let our readers share out our content but as soon as you get Shareaholic working we'll switch back because we really like your plugin!

    Thanks,
    Fiona

  8. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi @phattrance,

    It looks like we were able to fix the problem on your site! Can you please verify on your end that the share buttons are now appearing on your page?

    Thanks for your patience!

  9. phattrance
    Member
    Posted 9 months ago #

    hi

    i dont see any difference, im using firefox and still seeing only the facebook button on http://vine-videos.com/ , http://meme-lol.com/ . but on my main blog http://gifsec.com it mostly get random, some pages shows full icons, while others shows one icon only (and yes, i have deleted the cache files). Its specially the reaction section (example url: http://gifsec.com/funny/tag/what-the-fuck-reaction-gif/page/4/ ) that only shows on icon

    the vine video page is completely 1 icon only

    Screenshots:

    GIF Blog http://imgur.com/RNu3N7O
    Vine videos http://imgur.com/Zwvdmt2

  10. froddis
    Member
    Posted 9 months ago #

    Hi Mary Anne:

    We've reinstated Shareaholic and I've tried it in various browsers. It seems to be working for us right now but I'll keep you posted if we see any other issues!

    Thanks for getting this fixed,
    Fiona

  11. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi @phattrance,

    Thanks for letting me know! I was able to get the share buttons to appear on both Chrome and Firefox on the first try. I've also tried the example URL you gave me: http://gifsec.com/funny/tag/what-the-fuck-reaction-gif/page/4/. It seems to be working just fine. I've also had my dev team try it out on both Windows & Mac operating systems and it seems to be working on every browser.

    I've noticed on your screenshots you have an Ad Blocker enabled on your page. In some cases, this may cause a conflict with the share buttons working properly. Can you try disabling the Ad Blocker, refreshing your browser, and seeing if the buttons appear? I just want to make sure we get to the bottom of this.

    Thanks for your help!
    Mary Anne

  12. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi @froddis,

    That's awesome news! And yes, please reach out to us should you ever have any issues. We're always happy to help. :)

    Mary Anne

  13. froddis
    Member
    Posted 9 months ago #

    Hi Marry Anne:

    Sorry but I just checked our mobile site and we're not getting any social sharing counts on any of our posts. We're using the Genesis Framework and a mobile responsive child theme and the url is http://www.webanalyticsworld.net

    Thanks!
    Fiona

  14. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi @froddis,

    Thanks for letting me know! I tried to replicate the issue on my end, but was unable to do so. The share buttons appear once you click "Read More" on an article, including the share counts. Is their a specific URL this is happening on? And what browser are you using? Thanks for your help.

    Mary Anne

  15. froddis
    Member
    Posted 9 months ago #

    Hi Mary Anne:

    I'm using Safari on iPhone, I haven't had a chance to test it on any other mobile yet but when I access the site and click into a post I can see the share buttons but the counts are missing.

    I've tried it with a couple of our most recent posts and it's the same for them all.

    Thanks for your patience and help! :-)
    Fiona

  16. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi @froddis,

    I used Safari on an iPhone and I'm still unable to replicate this issue. Would you mind sending a screenshot from your mobile device and sending it over my way at maryanne@shareaholic.com? Also, let me know which URL you're using for the image. Super appreciate it!

    Mary Anne

  17. maryanne_shareaholic
    Member
    Plugin Author

    Posted 9 months ago #

    Hi Fiona (@froddis),

    Glad we got that working for you on mobile! Please let me know if you need anything else.

    Thanks!
    Mary Anne

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