Support » Plugin: Forms by CaptainForm - Form Builder for WordPress » Only care about upgrading your plan

  • Submissions from plugin filled up cloud storage limit, I received notice and I cleared the files. A week later (without warning) plugin stopped working and system locked me out due to previously cleared full storage warning. Contacted customer support – waited two days – no answer. Contacted them again, they acknowledged my previous contact, and finally resolved problem. If you like working with plugins that are mostly concerned with selling you an upgrade to your annual plan, then this form is great. Otherwise keep looking.

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  • Plugin Contributor CaptainForm

    (@captainform)

    Hello,

    Thank you for bringing this to our attention.

    Rest assured, we aim to provide the best customer service for our users, regardless of the subscription.

    If you would be so kind to share with us the support key, we will further investigate your case to ensure this won’t happen again.

    Thank you very much in advance and awaiting your reply at your earliest convenience.

    kind regards,

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