Only blog owners can migrate subscribers

  • Resolved neilwbyers

    (@neilwbyers)


    9 years, 1 month ago

    Hi,

    I’m trying to transfer blog subscribers from gemmareynolds.wordpress.com to gemmareynoldsphotography.com, via jetpack – but keep getting the error that “Only blog owners can migrate subscribers”.

    I’m guessing the issue revolves around the fact that Gemma set up gemmareynolds.wordpress.com and is therefore the owner of that, but I set up the new site at gemmareynoldsphotography.com. So there are two different owners for the sites – despite us both being admins on both sites.

    Can someone tell me how to get around this – or help me move the subscribers over? Its the last few steps in what has been a long migration! 🙁

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    9 years, 1 month ago

    Hi there! Can you please contact us from the email address associated with the owner of the WordPress.com site? You can fill out the form here to do so:
    http://jetpack.me/contact-support/

    Please make sure to include a link to this thread in your message. Once we receive confirmation from the account owner, then we can transfer the subscribers for you.

    Let me know if you have any other questions in the meantime! Otherwise, I’ll mark this thread resolved and wait for your email.

Viewing 1 replies (of 1 total)
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