Support » Plugin: Lively Chat via SMS » Only allow one chat slot?

  • physalis

    (@physalis)



    Hi there,

    I am trying to use your plugin for a site where only one chat with one operator should be possibly at a given moment. So when one user initates chat, chatting for all other users/visitors should be disabled. Is that possible? So far, one operator can be bombarded with multiple chats at a time.

    All the best & thanks in advance

    physalis

    https://wordpress.org/plugins/lively-chat-support/

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  • Plugin Author dallasread

    (@dallas22ca)

    We’re working on releasing another update. Do you think it would make sense to allow agents to set the max amount of chats they can handle at one time? Thanks.

    physalis

    (@physalis)

    Yes, exactly that. For my purpose, that would be exactly what is needed! And if the maximum of slots (in my case just one) has been reached, one should best be able to set a custom message being shown to users in that case, e.g. ‘All chatting slots are taken right now. Please wait until we are there for you’ or something like that.

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