Title: Only admin has access Last modified: August 22, 2016 --- # Only admin has access * Resolved [vivies](https://wordpress.org/support/users/sinou2014/) * (@sinou2014) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/) * Justin – First, thanks for the great plugin. It’s exactly what I’ve been looking for (I spent hours searching and testing various ones). * Now, if I can only get it to work for everyone on my team. 🙂 * I have set up several help notes as admin, but am having issues with my “Agent” roles who provide help desk support. They can’t see the help notes I created as admin nor post new ones. If they click on Add New, they get an error: “You do not have sufficient permissions to access this page.” * I have checked the Agent role in the Roles tab in Help Notes, and I have checked the right permissions with the User Role Editor in each user’s account. * What am I missing? Thanks for your help. * –Vivie * [https://wordpress.org/plugins/role-based-help-notes/](https://wordpress.org/plugins/role-based-help-notes/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [Justin Fletcher](https://wordpress.org/support/users/justinticktock/) * (@justinticktock) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400198) * Hi Vivie, * Separate roles have separate notes and so to ever see a particular help note set you must have that role allocated to your username. So thinking though your questions my first thought is …”are you creating the notes as an “Administrator” yourself in the Administrator Notes set or creating notes in the “Agent” note set? * > If they click on Add New, they get an error: “You do not have sufficient permissions > to access this page.” * I’ve seen this in earlier versions so a couple more questions.. – are you running a Multi-site installation? – what version of Role-Based-Help-Notes are you using? * I’m a bit tide up this weekend but lets see where we get to 🙂 * Cheers, * Justin * Thread Starter [vivies](https://wordpress.org/support/users/sinou2014/) * (@sinou2014) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400224) * Thanks, Justin, for the quick reply. * Yes, I (eventually) realized that they couldn’t see the notes I posted as admin, but unfortunately, they don’t have the permission to post their own. * – I am *not* running a multi-site installation. – I am running Version 1.3.0.1 of your Role Based Help Notes. * The “agents” do get Help Notes on the left menu of WP, and get all the buttons in Help Notes, but don’t have permission to add notes. The ‘agent’ role is checked in Help Notes and is the right one in their profile. I am at a loss. * Thank you, in advance, for any tips (when you have a chance). * Best, Vivie * Plugin Author [Justin Fletcher](https://wordpress.org/support/users/justinticktock/) * (@justinticktock) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400229) * Yes posting into the wrong help note set is easy when you have more than one type available. That’s where the post_type_switcher plugin comes in handy… It let’s you move a note from one role to another you can turn it inactive after finishing to stop anyone doing it by accident. * I’ll have a look when I get chance at the access rights. * Thread Starter [vivies](https://wordpress.org/support/users/sinou2014/) * (@sinou2014) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400230) * Justin, * Something is not right with the access rights. Only “admins” and “editors” can post help notes. I don’t want to give my “agents” (help desk staff) access to the rest of the WordPress functions. * When comparing the permissions of editors and agents, relative to your plugin, I can’t see any discrepancies. Unless I am missing some “core” permission in the ‘agent’ role (something at that level that controls posting?), as opposed to the custom capabilities in your specific plugin. * Thanks for your time. * Best, Vivie * Thread Starter [vivies](https://wordpress.org/support/users/sinou2014/) * (@sinou2014) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400234) * Justin, * Through process of elimination, I figured out the culprit. * In order for roles to be able to **create new posts** in Role-Based-Help-Notes, they MUST have “edit_posts” checked under “Core Capabilities”. They can edit existing posts, but they cannot create new posts unless this core capability is checked in any role. * Unfortunately, that’s not an option, as it opens up editing of Posts across the WP site. 🙁 I need them to have the ability to add new help notes – not edit and add new posts in the wordpress site. * Just checking the appropriate access rights of the plugin does not provide sufficient permissions for roles to add new help pages. * Is it possible to allow roles to post new help pages without opening up the ability to edit posts elsewhere? Are there any workarounds for this? * Thank you for your patience with me. I really want to use the plugin! * –Vivie * Plugin Author [Justin Fletcher](https://wordpress.org/support/users/justinticktock/) * (@justinticktock) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400245) * Great thanks for your testing I’ll look at the specifics this week. * Plugin Author [Justin Fletcher](https://wordpress.org/support/users/justinticktock/) * (@justinticktock) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400299) * Hi Vivie, The issue is where WordPress allocates the default ‘edit_posts’ capability to the ‘create new post’ access. WordPress is defining this based on the menu access rights the help notes under a common parent menu they the ‘Add New’ function and hence the we see the ‘edit_posts’ cap is used. * The fix I’ve put into 1.3.0.2 is to only place the help notes under the main common menu item if the current user has the default ‘edit_posts’ capability this work round then works and all your users who don’t have the ‘edit_posts’ cap will just see all their Help Note types at the top menu level. * Thanks for the feedback any chance you can [rate the plugin](http://wordpress.org/support/view/plugin-reviews/role-based-help-notes), with a brief review of how you’r using it? * ..Justin * Thread Starter [vivies](https://wordpress.org/support/users/sinou2014/) * (@sinou2014) * [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400311) * Yay! I downloaded your latest version and it works! You are super awesome. * Thanks so much. * –Vivie Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Only admin has access’ is closed to new replies. * ![](https://ps.w.org/role-based-help-notes/assets/icon-256x256.png?rev=1028105) * [Role Based Help Notes](https://wordpress.org/plugins/role-based-help-notes/) * [Frequently Asked Questions](https://wordpress.org/plugins/role-based-help-notes/#faq) * [Support Threads](https://wordpress.org/support/plugin/role-based-help-notes/) * [Active Topics](https://wordpress.org/support/plugin/role-based-help-notes/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/role-based-help-notes/unresolved/) * [Reviews](https://wordpress.org/support/plugin/role-based-help-notes/reviews/) * 8 replies * 2 participants * Last reply from: [vivies](https://wordpress.org/support/users/sinou2014/) * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/only-admin-has-access/#post-5400311) * Status: resolved