Hello cmlyman (@cmlyman),
We’re sorry to hear you are having multiple problems while using RegistrationMagic.
I see you had mentioned your issue under an older post here. It would have been much faster for us to respond if the issue was reported as new support post.
Since you have already written to our support through our website, it should have created a ticket on our helpdesk. If you haven’t heard back from us, the most likely reason is that ticket update notification email didn’t reach you. Could you please check your spam folder? It is very rare we do not respond to any ticket for more than 48 hours. Most of them are replied much quicker.
I checked and you have 2 tickets on the helpdesk:
IRK-710-53110
TVN-295-38413
Both have been replied by our support team on 3rd September (next working day because of Sunday) and we have been waiting for your update.
You can also just log into the helpdesk here and check responses to your support requests and update tickets.
We deeply regret the experience you had and understand your displeasure. Please allow us to make things right. I’ll make sure support staffs sends you an update through a different email address today, to bypass your spam filter.
Cheers!
