Support » Plugin: Enhanced Media Library » Only 1/2 of Total Media Items Showing in Grid View

  • Resolved Chris Vacano

    (@digitalzen)



    Hi Nadia,

    Love your plugin! Clean, elegant, and effective.

    We’ve encountered one peculiar issue, though, and I’m hoping you can point us in the right direction.

    When we view our media library (both filtered and unfiltered) in List View, we see the correct number of images, paginated out over several pages. For example, we have a current total number of 103 media items (across all categories), 75 of those are assigned to a category entitled ‘Site Files,’ and 20 are assigned to a category entitled ‘SD&M.’ However, when we switch to Grid View, in the first two cases, only 39 images show up. When we filter for SD&M, we see 17/20 files.

    As I’m sure you understand, this is problematic, because when placing media files while editing a specific page, post, or product, the media files pop-up window only shows Grid View, so we can’t get to the remaining “hidden” images.

    If it’s helpful, we’re using Divi, and we are using no other plugins directly related to the media library. I’ve disabled all plugins except Enhanced Media Library PRO and the problem persists.

    Any guidance you can provide would be greatly appreciated.

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  • Plugin Author webbistro

    (@webbistro)

    Hi Chris,

    I am very sorry for not replying in due time! And thank you for your kind words about our plugin!

    I assume that you have set Natural sort order option. Versions 2.6.x had a bug related to it. It is addressed in the latest version 2.7.1. Please update.

    Again, sorry for the improper response time.

    Best,
    -Nadia

Viewing 1 replies (of 1 total)
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