Support » Plugin: Online Backup for WordPress » Online backups failing: "The connection to your blog failed."

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thanks, Paul.

    Have you ever had any notification from the plugin? We don’t ever seem to know anything is wrong unless we happen to stumble upon it. :/

    Hi toggerybob,

    I don’t know of any way to get the plugin to notify you if a backup fails.

    I’ve been just periodically checking the activity log through the dashboard.

    Maybe they’ll add failure notifications in the future. 🙂

    Regards,
    Paul

    Wow! I’ve got updates to make, but don’t dare do them until I have a current backup.

    Is anybody out there listening?

    Additionally, as a stop-gap, when performing a local encrypted backup, then downloading it, Online Backup randomly decides whether to save it as *.zip.enc or *.zip.

    What has happened here? Any ideas for a more reliable plugin?

    Thanks.

    Update from Backup Technologies:
    Robert Rogers :
    Need to purchase WordPress backup
    Status Message:
    We’re still trying to find an available technician to help you. Please continue to wait. If you stop waiting, a technician will contact you via email later.
    Status Message:
    We’re still trying to find an available technician to help you. Please continue to wait. If you stop waiting, a technician will contact you via email later.
    Status Message:
    A technician has joined your session!
    Robert Rogers (07:36:46 am) :
    Good morning.
    Robert Rogers (07:37:16 am) :
    We currently use Online Backup WordPress plugin. Looks like it is not supported. Is there a paid version available?
    Technician (07:38:05 am) :
    Hi Robert, as it is a free WordPress plugin that we offer, there is no support via telephone or email. The forum should be checked on a regular basis.
    Robert Rogers (07:39:03 am) :
    Yes, we have been without backups for about two weeks now. Many many users are having the same problem. The last time we had the problem, Backup Technology found that WordPress backups were all failing.
    Robert Rogers (07:39:31 am) :
    Can this be looked at again or is there a paid version? We are in desperate need of backups.
    Technician (07:41:05 am) :
    There isn’t a paid version. I will raise a case internally and see if I can get someone to check up on the forum and see if they can help or offer any advice. In all honesty, I can’t really help with any WordPress issues.
    Robert Rogers (07:41:49 am) :
    I appreciate that very much. So Backup Technology does not offer a backup service at all?
    Robert Rogers (07:42:03 am) :
    It’s on an Apache server owned by iPage.
    Technician (07:42:46 am) :
    We do but the backup service we offer is for large companies and enterprises who are looking to protect multiple TBs of data.
    Technician (07:43:24 am) :
    Thank you for the details. I’ll include this and see if I can get someone to take a look.
    Robert Rogers (07:43:43 am) :
    Thank you SO much. We really do appreciate your time.
    Technician (07:44:05 am) :
    No problem. Have a great day.

    Online backups worked for all 3 of our websites today, so I’m changing this topic to “resolved.” If there are any other problems, please start a new forum topic.
    Thanks!
    Paul

    Same here. Thanks all.

Viewing 7 replies - 1 through 7 (of 7 total)
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