Support » Plugin: Online Backup for WordPress » Online backup successful but not in my list online

  • I just went to check my online backups. They have been failing for 6 weeks! The error says that the username and password are not found. But I just doublechecked my online account and re-entered my username and password. I ran a manual online backup and it says it was successful and stored as today’s date. But in the Backups section of my account online it only shows the backup from 6 weeks ago. I can find no where in the plugin where I can check the username and passwords or any other settings. Help!

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  • Plugin Author Online Backup


    Hi terricomp,

    Local backups is different to Online backups. The manual backup you ran probably went to local backups.

    Try running a manual backup to Online vault – this will go online.

    If you go to Online Backup Settings you can Logout and Login again with username and passwords – maybe you changed your password and didn’t update the plugin so it can’t login anymore.



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