Support » Plugin: Ultimate WordPress Auction Plugin » Online Auction Disaster – Bidders Can't Access Website 5 Hrs Before Auction Ends

  • Resolved oahuauctions

    (@oahuauctions)


    We just used Ultimate Auction for a 10-day auction. Registration, bidding, notification e-mails seemed to work fine. Everything went smoothly for 9 days. We set the auction to end today at noon. We noticed that yesterday the site seemed to run a little slower but not enough to be problematic. We had 188 site visitors and 1846 page views. This morning at 7am we could barely access the site (front or back) and intermittently got an Internal Server 500 error.

    We received at least 30 phone calls from bidders complaining about not being able to get in and bid. E-mails poured in with the same inquiries. We made a decision to extend the auction for several days on order to iron this out. At that point we couldn’t access website to post a notice of the extension. Luckily the web developer was somehow able to get in and extend the time on all the listings in bulk by altering the code.

    Needless to say it was an absolute nightmare. A few callers accused us of extending the auction to generate more bids, which was ironic because we were fairly happy with the bids thus far and by extending, it throws off our schedules for pick-up, etc.

    Has anyone ever experienced this? Not sure what to do to move forward. The server host (godaddy) said WordPress would be more compatible with another hosting plan they have. Would this make a significant difference?

    I am not aware of the $99 plan since this is our first online auction and we had thought to do this as the first run. And is there anything else we can do to safeguard against something like this in the future?

    Please help if anyone has experienced this before.

    https://wordpress.org/plugins/ultimate-auction/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    Hi,

    Let me explain that auctions and traffic are related and if both are high then server config should be good to handle them.

    Let us see what all operations are done by plugin:

    1. For each auction, there are multiple emails that plugin has to send. If there are many users bidding then number of emails increases and sending emails is done by server.

    2. plugin has cron which runs to send out final email to all winners. Again, if users and auctions are more, server would again send emails as required.

    3. plugin has crons to expire auctions.

    So, if you are expecting traffic and adding many live auctions, I would recommend not to run on shared hosting and should atleast have a vps with good ram/cpu or dedicated hosting if you can afford.

    Regards,

    i’ve got similar problem. My site run on cloudserver and there’re still problems with optimization in your plugin. I’ve got more than 2000 queries to MySql datebase (my litmit is 100k per hour) and this is generate only by your plugin. There are more than 1000 auctions and 8000 unical users per month. If you can help me please contact me kziental [at] gmail.com

Viewing 2 replies - 1 through 2 (of 2 total)
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