Support » Plugin: Easy Modal » One of the modals not loading?

  • Resolved carolinadreaming


    I’m having a problem with one of my modal windows not loading…

    If you look at, click the first image and add it to the cart, then click “checkout” and it’s supposed to open the checkout page in a modal window (it only contains the checkout page shortcode for the Easy Digital Downloads plugin.)

    But the other 3 (investment/ exposure/ contact) links located in the footer seem to still be working perfectly fine. I’m not sure what I did wrong… any ideas on what I can try to get it working?

    Thanks in advance!!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author danieliser


    After taking a look it appear that you are using v1.0.4 or earlier? Have you considered upgrading to the latest version? v1.2 introduced a new way of loading the modal windows to help deal with bugs like your experiencing.

    What is acutally happening currently is that it loads the code for the modal but the modal contains javascript that apparently isnt loaded properly.

    I will have to test with Easy Digital Download but i believe that it should work pretty close to out of the box with the newest versions.

    If you can afford to wait a day or so i will test it out and get back to you if not you are free to try it yourself. Or setup a test site to put both plugins on and try it that way.

    Sorry for the delay in responding.
    It’s saying I have version 1.7.2 in the System Info tab, but I’ll double check for new updates a little later today. I would really appreciate it if you could test it whenever you get the chance, since I don’t know how and wouldn’t know what to look for or how to fix it.

    Thanks so much!

    Plugin Author danieliser


    Sorry for the vague advice. I meant it appeared you were using Easy Modal v1.0.4 or earlier. Check to see if you have an update available for easy modal and get it updated to the latest version. And let me know.

    Ok, I got it updated to 1.2.2. Hooray I think it’s working!!! Thanks so much for your help so far! Except now there’s a new problem- it isn’t scrolling the content when it’s too long for the box, it’s just spilling down the page. (e.g. the “exposure” link in the footer). What do you think?

    Plugin Author danieliser


    This is by design mainly because of responsive needs to make them compatible with mobile screens. If you want it the other way it will work fine on desktops but will probably be larger than screen for mobile.

    The way of is now you scroll down the page to scroll the modal. If you set size to custom and define height and width you can use css to make it scroll like it did.

    Plugin Author danieliser


    If you dont have any further issues please take a moment to rate and review the plugin

    Ok that makes sense. Thanks again for all your help!!

Viewing 7 replies - 1 through 7 (of 7 total)
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