Support » Plugin: Events Planner » One of the form fields is not saving data

  • Resolved chaseolee

    (@chaseolee)


    Hi,

    We’re using Event Planner and encountering a frustrating bug.

    Everything is working terrifically, except one of the registration form fields is not saving data. The field is a radio button and is marked as required, however, when the user advances to the registration confirmation screen, their choice is not saved: it is not shown to the user in their confirmation, nor is it saved in the back end.

    I’ve tried re-creating both the question and the form and this issue persists, I’d really appreciate assistance. You can also reach me at info@chaseo.coop, and I’m glad to provide screenshots and any other info.

    Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author abelony

    (@abelony)

    Hi.

    Sorry for the trouble. Please get in touch with me via the Events Planner Support Portal and I will gladly help you out.

    Thanks, Abel

    • This reply was modified 6 years, 1 month ago by abelony. Reason: Fix link
    Plugin Author abelony

    (@abelony)

    Hi.

    I just committed a new version and the issue should be fixed now. Please let me know if it still persists.

    Thanks, Abel

    Thread Starter chaseolee

    (@chaseolee)

    Hi,
    We reinstalled the plugin and are still experiencing the same issue. As well, reports are not working (outputting garbled spreadsheets). Glad to provide more info and screenshots, you can reach me at info@chaseo.coop.
    Thanks,
    Lee

    Plugin Author abelony

    (@abelony)

    Hi Lee.

    Please do send me some screenshots to help [a~t] wpeventsplanner.com and I will see if I can spot something. I may need temporary WP admin access to find out what’s going on.

    Thanks, Abel

Viewing 4 replies - 1 through 4 (of 4 total)
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