Support » Plugin: Facebook for WooCommerce » One more time: VAT not syncing

  • Resolved tspinde

    (@tspinde)


    Dear plugin developers,

    I just abandoned pixel coffeine since they are not supporting the plugin anymore (I used it before to sync my woocommerce shop with instagram). However, unfortunately, the VAT is not transferred with the other information, and instagram now has the products without VAT. I tried all mentioned here: https://wordpress.org/support/topic/fb-shop-prices-sync-without-vat/, I deactivated all the other plugins for testing, but I have no idea at all how I can sync the VAT, and that’s even more suprising since it worked just fine with another plugin that does pretty much the same until a few hours ago.

    Log also doesnt show any errors. Any chance you can guide me through what to do? PHP Limit, Transients, manual sync, VAT settings – all already tried. As far as I can see from the other topics already created, this is also a more frequent issue.

    All the very best from Germany and thank you for your work,

    Timo

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Adam a11n

    (@adamkheckler)

    Hello there!

    First, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Second, one thing to note is that if the prices entered in WooCommerce do not include the tax, the prices will be reflected without tax in Facebook. The prices in Facebook represent the prices entered at the product level, i.e. Facebook does not calculate the taxes on top of the entered price. To sync taxes to Facebook, you must enter taxes inclusive of price in WooCommerce. Is this what you are doing?

    In other words, are your tax settings configured like this:

    https://cln.sh/SkC7xLFUUeErEUL4bKuR

    … or differently?

    Thread Starter tspinde

    (@tspinde)

    Hi,

    and thanks a lot for the detailed answer! Maybe you have already answered the question:

    I have the prices set on the first option, I enter price including tax, and not the second one, entering prices without tax.

    Is there any way to sync the prices including tax in this case? In my shop, on the frontend, the price are all shown correctly, with VAT. But i enter the prices without, and then they are calculated. Is there any chance to still sync the right ones to facebook or would I need to re-calculate all prices and re-enter them manually?

    Best,
    Timo

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @tspinde

    Thanks for getting back to us!

    Could you clarify this for us:

    In my shop, on the frontend, the price are all shown correctly, with VAT. But i enter the prices without, and then they are calculated. Is there any chance to still sync the right ones to facebook or would I need to re-calculate all prices and re-enter them manually?

    If I understand correctly, you have selected the option to enter prices with tax included.

    I’m not quite sure what you refer to when you say you enter the prices without and then these are calculated.

    A screenshot of your current tax settings, a product example and how it looks on your Facebook page will help.

    We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Additionally, we will need to review your System Status Report to better understand your site. ou can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Thread Starter tspinde

    (@tspinde)

    Hi Nathvi,

    thanks a lot!

    Tax settings:

    https://www.dropbox.com/s/rx4cuzvicpdooq0/1.PNG?dl=0

    Product on the shop including tax:

    https://www.dropbox.com/s/5e8mhsky7mkqknz/3.JPG?dl=0

    Product in facebook without tax:

    https://www.dropbox.com/s/mn4gr702ebtb8qq/2.PNG?dl=0

    Status:

    
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    Site address (URL): https://bodensee-liebe.com
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    ### Active Plugins (80) ###
    
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    EWWW Image Optimizer: by Exactly WWW – 6.3.0
    Export customers list csv for WooCommerce: by PI Websolution – 2.0.22
    F4 Total Stock Value for WooCommerce: by FAKTOR VIER – 1.1.5
    Facebook for WooCommerce: by Facebook – 2.6.7
    Flexible Checkout Fields: by WP Desk – 3.1.1
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.2.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.2.0
    Google XML Sitemaps: by Auctollo – 4.1.1
    Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
    Hide All Notices: by Duncan Platt – 0.4
    HTTP / HTTPS Removal: by Steve85b – 3.2.1
    Smash Balloon Instagram Feed: by Smash Balloon – 2.9.7
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1
    Loco Translate: by Tim Whitlock – 2.5.5
    Woo Login Redirect Pro: by wpdoctor – 2.2.2
    Maintenance: by WebFactory Ltd – 4.03
    Manage Notification E-mails: by Virgial Berveling – 1.8.0
    Mega Addons For WPBakery Page Builder: by Topdigitaltrends – 4.2.7
    Max Mega Menu: by megamenu.com – 2.9.5
    Members: by MemberPress – 3.1.6
    Menu Image: by Rui Guerreiro – 3.0.5
    Newsletter: by Stefano Lissa & The Newsletter Team – 7.3.2
    NS Remove Related Products for WooCommerce: by NsThemes – 2.3.6
    Paid Memberships Pro: by Stranger Studios – 2.6.6
    Payment Gateways by User Roles for WooCommerce: by Imaginate Solutions – 1.2.4
    PW WooCommerce Bulk Edit Pro: by Pimwick
    LLC – 2.295
    
    PW WooCommerce Gift Cards: by Pimwick
    LLC – 1.193
    
    Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
    Really Simple SSL: by Really Simple Plugins – 5.2.0
    Redirection: by John Godley – 5.1.3
    Restrict User Access: by Joachim Jensen - DEV Institute – 2.1.3
    Slider Revolution: by ThemePunch – 6.2.23
    Spacer: by Justin Saad – 3.0.5
    Under Construction: by WebFactory Ltd – 3.89
    User role based shipping methods: by PluginValley – 1.0.5
    User Role Editor: by Vladimir Garagulya – 4.60.2
    Vendidero Helper: by Vendidero – 2.1.0
    WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
    Product Customer List for WooCommerce: by Kokomo – 2.9.3
    Add to Cart Text Changer: by Saiful Islam – 1.8
    WooCommerce Backorder Manager: by jeffrey-wp – 2.3
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.0.9
    Woo Discount Rules: by Flycart – 2.3.10
    Woo Login Redirect: by WP Doctor – 2.2.4
    WooCommerce Admin: by WooCommerce – 2.8.0
    WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14
    WooCommerce Stripe Gateway: by WooCommerce – 5.8.0
    Germanized for WooCommerce Pro: by vendidero – 3.3.6
    Germanized for WooCommerce: by vendidero – 3.7.2
    Woocommerce Gift Wrapper: by Little Package – 4.5.1
    WooCommerce Grid / List toggle: by jameskoster – 1.2.1
    Group Stock Manager: by WooExtend – 2.14
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
    WooCommerce: by Automattic – 5.9.0
    Wordfence Security: by Wordfence – 7.5.7
    Yoast SEO: by Team Yoast – 17.6
    WP Rollback: by Impress.org – 1.7.1
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.7
    
    YITH WooCommerce Tab Manager: by YITH – 1.5.0
    
    ### Inactive Plugins (2) ###
    
    Disable WordPress Update Notifications: by Prem Tiwari – 2.3.2
    TI WooCommerce Wishlist: by TemplateInvaders – 1.28.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #131 - /shop/
    Cart: #132 - /warenkorb/
    Checkout: #133 - /checkout/
    My account: #134 - /account/
    Terms and conditions: #2588 - /agb/
    
    ### Theme ###
    
    Name: Shella
    Version: 1.0.8
    Author URL: http://themeforest.net/user/creativews
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: shella/woocommerce/archive-product.php
    shella/woocommerce/cart/cart.php
    shella/woocommerce/cart/mini-cart.php
    shella/woocommerce/checkout/form-checkout.php
    shella/woocommerce/global/breadcrumb.php
    shella/woocommerce/loop/add-to-cart.php
    shella/woocommerce/loop/loop-end.php
    shella/woocommerce/loop/loop-start.php
    shella/woocommerce/loop/pagination.php
    shella/woocommerce/single-product/add-to-cart/external.php
    shella/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0
    shella/woocommerce/single-product/add-to-cart/simple.php
    shella/woocommerce/single-product/product-image.php
    shella/woocommerce/single-product/rating.php
    shella/woocommerce/single-product.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 574
    Oldest: 2021-11-14 16:56:27 +0100
    Newest: 2021-11-23 16:29:42 +0100
    
    Failed: 7
    Oldest: 2020-11-26 21:48:36 +0100
    Newest: 2021-01-22 13:37:31 +0100
    
    Pending: 5
    Oldest: 2021-11-24 03:13:52 +0100
    Newest: 2021-11-24 12:20:09 +0100
    
    ### Status report information ###
    
    Generated at: 2021-11-23 16:40:35 +01:00
    
    Plugin Support nicw.a11n

    (@nicw)

    Hi @tspinde

    Probably the easiest way to overcome the issue of whether prices on Facebook appear with or without VAT is to set a Facebook price in the product Facebook tab

    Facebook product price screenshot
    Link to image: https://d.pr/i/WnrAV1

    This is a little more work, but it ensures that the price reflected on Facebook will be the price you want to display.

    Thread Starter tspinde

    (@tspinde)

    Hi,

    nice, thank you for the workaround. There are too many products to do it manualy, but I can just fill it automatically. Still, I think it is a little bit strange/sad: The product price on the very same page (edit product page, where you made the screenshot) is correct, but shown wrong in facebook. Products costs 32,95 in the shop, it says 32,95 on the product editing page, pixel coffein which I used before showed 32,95, and suddenly the VAT is subtracted magically :o.

    Best,
    Timo

    Thread Starter tspinde

    (@tspinde)

    On single products it works only with a “.” as noted in the plugin, but on variable products “,” between the numbers works as well :). Just a note for anyone reading here.

    • This reply was modified 1 week, 6 days ago by tspinde.
    Plugin Support Austin M – a11n

    (@apmwebdev)

    Hi @tspinde. Do you have logging enabled for the Facebook plugin currently? This would be the “Enable debug mode” checkbox in the “Connection” tab in your Facebook settings, as shown here.

    If not, could you please enable it, try syncing again, and then find the logs at WooCommerce > Status > Logs in your site’s WP Admin area? The log you’re looking for should have “facebook” in the name and the current date. Once you find the log file, select it, and then click “View” to view it.

    Next, please copy the contents of that log file into https://pastebin.com, select “Create new paste,” and then contact us via https://woocommerce.com/my-account/create-a-ticket/ with a link to that log file and to this forum thread. (The logs can contain potentially sensitive site data, so it’s better to share these with us directly than on a public forum.)

    I’m going to close this forum thread since you’ll be contacting us directly.

    Cheers!

    Thread Starter tspinde

    (@tspinde)

    I cant write you there; my account is confirmed (got an email confirmed message) but I still can’t access the support form even when logging in and out multiple times. Always says: `In order to access this section of your account please verify your email address.

    If you have already confirmed your email address, please log out of WooCommerce.com and then login again. If you still need to confirm your email, we sent you an email to verify your email address when you signed up. You can try searching for an email from WordPress.com to find it.

    Note: Don’t forget to check your spam folder!`

    But I have done that, I am confirmed, and I do log in and out. Still, nothing changes.

    Can I send it to you another way?

    Plugin Support Luan a11n

    (@luanluta)

    Hello @tspinde,

    That’s certainly weird that you can’t create a ticket.

    There is indeed another way to reach us. You can email help@woocommerce.com and we will receive your email.

    Can you please try that?

    Thread Starter tspinde

    (@tspinde)

    Thank you!

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