Once you have issues, support is horrible and their Dev’s lie

  • MSPA

    (@mspeptides)


    1 month, 2 weeks ago

    I will say that when OmniSend works its fantastic and worth the expense and ROI… This month I was in the middle of a sale and all of a sudden I had a banner at the top that said my store was disconnected. That’s when this nightmare started. Sometimes it takes days for support to respond. They keep saying its a hosting issue when I verified it was not by access the very same API’s they claim were being blocked. I have been dealing with run around after run around and no resolution in sight. If someone has an alternative to OmniSend they can recommend I’d like to try it. Oh yeah, and all my automations are gone and no way of getting them back without connecting my site which isn’t working.

Viewing 1 replies (of 1 total)
  • Plugin Support supportomnisend

    (@supportomnisend)

    1 month, 1 week ago

    Thank you for taking the time to share your experience. We’re truly sorry for the frustration you faced during your integration issue and completely understand how disruptive it must have been.

    After further investigation, it turned out that the issue was related to your hosting provider rather than Omnisend. We’re glad that this was identified and resolved, and we truly appreciate your patience throughout the troubleshooting process.

    That said, we completely understand your concerns about the response times you experienced. When an issue involves a third-party provider, it can sometimes add extra layers to the investigation, but we know how important timely communication is and are actively working to make that part of the experience smoother.

    We truly appreciate your feedback and the opportunity to investigate this together. Now that the underlying issue has been resolved, our focus remains on providing a consistently smooth and reliable experience moving forward

Viewing 1 replies (of 1 total)

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