Support » Plugin: Advanced Shipment Tracking for WooCommerce » On select of shipping provider select option, other custom fields are blank

  • vikasgunjeti

    (@vikasgunjeti)


    Hi Team,

    Thank you for this wonderful plugin. All is working fine and as expected. One issue we are facing now is on select of shipping provider dropdown, its making other fields blank automatically.

    Kindly help us with this issue.

    Thanks,
    Vikas

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author zorem

    (@zorem)

    which custom fields? can you share a screenshot and explain?

    Thread Starter vikasgunjeti

    (@vikasgunjeti)

    Hi Zorem,

    Please find below screenshots URL.

    http://lrmer.com/vero_temp/Before_selecting_shipping_provider_dropdown.PNG

    http://lrmer.com/vero_temp/After_clicking_shipping_provider_dropdown.PNG

    Customer Name and Order status field value Was there before clicking on the shipping provider dropdown, The moment When I click on dropdown values are showing as empty.

    Please help on this.

    Plugin Author zorem

    (@zorem)

    Hi, I am not sure why you are editing the customer details when you add tracking info, these are 2 separate things.

    Thread Starter vikasgunjeti

    (@vikasgunjeti)

    Hi Zorem,

    I have not editing anything. Just shared a screenshot to explain the issue.

    Values for that field (Customer and Order Status) are already there. But once I am selecting the dropdown for select shipping provider that 2 fields values are automatically gets blank.

    I hope you understand the problem now.

    Thanks,
    Vikas

    Plugin Author zorem

    (@zorem)

    I understand but our plugin does not have any functionality that changes these fields, you should check maybe you got another plugin which changes these fields, you can deactivate all your plugins, keep only AST and WooCommerce, add tracking and check again, then activate your plugins one by one to see which one creates this issue

Viewing 5 replies - 1 through 5 (of 5 total)
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