Support » Plugin: WP-Live Chat by 3CX » On my website frontend “Attachment” functionality not work

  • Hello support team , i have one issue in this plugin.the client/customer can not attach images , pdf, and video on frontend.All other Work fine . but attachment not work it always popup invalid file type.

    • This topic was modified 5 months, 2 weeks ago by alpeshwebby.

    The page I need help with: [log in to see the link]

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  • Hi @alpeshwebby,

    Thank you for getting in touch, we do appreciate your time.

    Unfortunately, some files are automatically blocked if flagged by our upload checks. There are many factors which may cause a file to be flagged as ‘not allowed’.

    Could I ask you to open a ticket with us here: https://wp-livechat.com/contact-us/ – So that we can discuss this in further detail, obtain one of the files being rejected currently, and look into a possible solution for you?

    I look forward to assisting you with this further.

    Sorry, I am having this same issue. I visited the page you set but it is no longer active. Please help. It does this with all images both front-end user side and back-end admin side. .jpg .png .pdf none of these work on either side.

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