• Resolved argent41

    (@argent41)


    Hi,
    I would like to display my popups on hover and there is an option for this behaviour in the popup editing screen but it doesn’t work.
    A shortcode is generated when the ‘on hover’ option is selected with instructions to place the shortcode into the HTML element. When pasting ‘sg-popup-hover-4504’ into the <div> the popup is disabled and doesn’t show at all.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @argent41,

    We checked your website and noticed that there’s an extra jQuery included, which is causing the problem.
    There should be one jQuery (1.12.4 version) included in the site, according to WordPress standards.
    So please, remove that extra one or solve that issue and recheck the results.

    Many thanks for your advice.

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @argent41,

    Happy to help you! 🙂

    argent41

    (@argent41)

    Are you able to give me a quote to fix this problem?

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @argent41,

    Here’s the extra jQuery added on your site:
    <script src="https://code.jquery.com/jquery-3.3.1.min.js" integrity="sha256-FgpCb/KJQlLNfOu91ta32o/NMZxltwRo8QtmkMRdAu8=" crossorigin="anonymous" type="text/javascript"></script>

    But we highly recommend you to apply to your theme developers so they can help you solve this issue in order to avoid causing problems on your site.

    argent41

    (@argent41)

    Thank you – great prompt support – working now 🙂

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @argent41,

    Happy to help you! 😉

    Would you mind taking a few seconds to share your positive review for us?
    It will help us to grow and the users to be more confident before choosing our service.

    Here’s the link, please:
    https://wordpress.org/support/plugin/popup-builder/reviews/

    Thank you in advance)

Viewing 7 replies - 1 through 7 (of 7 total)
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