Support » Plugin: MC4WP: Mailchimp for WordPress » Okay Plugin, But I Had A Bad Developer Support Interaction

  • It’s a fine plugin, but if you have a problem with it, the support in the comments is really not good.

    I was trying to use a script generated by the MailChimp dashboard on this plugin. A plugin called “MailChimp for WordPress” should be able to handle that kind of script from MailChimp itself, right?

    But a problem arose with this plugin using this script. Instead of trying to fix the script, they told me to delete the whole thing and create the form using their plugin. Except, the way they told me to make the form, their plugin didn’t have the functionality to:

    1) Add an asterisk by the required fields
    2) Take in the birthday field as a birthday (it just took in text).

    I had those functionalities on my original form. And I want/need those functions for my client.

    So, essentially, I got told to replace my script from MailChimp with an inferior form from their plugin. That is bad support and I’m not stoked about that interaction with this plugin’s developer support. Here is a link to the thread I’m describing: https://wordpress.org/support/topic/merge-fields-error/

    Overall, the plugin has worked fine other than the bad support and the error handling a script from MailChimp.

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