Support » Plugin: Slider by Soliloquy - Responsive Image Slider for WordPress » Okay, but… (concerning the "personal" upgrade)

  • I’ve been using Soliloquy Sliders (the pro/personal version) on some websites for clients of mine.

    The lite version is okay if you only need responsive sliders with very basic functions on a website. Better usability begins with purchasing one of the pro versions, e.g. the possibility to disable navigation arrows and bullets, choosing images for a slider from the media library etc..

    Then, around the end of 2015, the developers changed the license pricing of the “personal” version from a one time payment to yearly payments for updates and support. At first I was wondering if I had overseen this earlier, but it seems to me like they changed this without notifying me.

    Although I can understand this from an economic perspective, not providing that information is the reason I won’t use their plugin in the future.
    Or would you like to tell a customer: “Remember that plugin that cost you XX$ when I built your website? Well, now it costs that amount per year, sorry…” (as reasonable as the price may be).

    Correct me if I’m wrong.

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  • Hello,

    I’m the CEO of Soliloquy and I wanted to address your concerns.

    First, the pro versions plugin have ALWAYS required annual renewal for support and updates unless you have the Master license which is lifetime.

    Here’s a preview of the pricing page from 2012:

    http://web.archive.org/web/20120718222928/http://soliloquywp.com/pricing/

    Here’s another one from Aug 2014:

    http://web.archive.org/web/20140827154540/http://soliloquywp.com/pricing/

    Second, renewals are always optional.

    You have the choice to not renew your license. The plugin will continue to work however you will not get any new updates or support once your license expires.

    This is a very common practice around all commercial WordPress plugins.

    Hello,

    my wrong – I’m sorry!

    Concerning your answer’s second point:

    Although renewals are optional, regular updates of plugins are crucial for security reasons.
    So any user buying a license should consider the long-term costs of keeping a plugin up to date; a point I obviously missed earlier.

Viewing 2 replies - 1 through 2 (of 2 total)
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