Okay booking app but support and documentation sucks

  • jonas_op

    (@jonas_op)


    1 year ago

    Support time and options could be much better and the documentation is often in video form and often outdated.

    After having emailed with support on some issues it’s like they don’t understand what I am trying to say. Maybe it’s just me, but I keep getting the same answer over and over and when I complain about documentation they want me to give up my site credentials.

    Also getting mails on the same issue in new email threads.

    Happy enough with the app, but support need to step up – majorly. Or it’s just me.

    Update: I have been using the app for some time now and some things are just weird.

    For instance I really like the translation options with WPML since I work in both Swedish and English.
    However when making appointments in the backend, Bookly woll always send the notifications in the WPML standard language, not in the clients preferred language. This is a real drawback.

    Another issue is that if you want to remove an appointment from your callendar you have to delete it. Cancelling the appointment keeps the calendar occupied. This makes no sense at all. For client history, I do not wish to delete any appointments, just see them as cancelled but removed from my calendars.

    • This topic was modified 12 months ago by jonas_op.
    • This topic was modified 9 months, 1 week ago by jonas_op.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support booklysupport

    (@booklysupport)

    1 year ago

    Thank you for sharing your feedback about Bookly. Our support team strives to respond to all inquiries within 2 business days, though response times may vary depending on the volume of requests and we try to reply faster.

    While some video tutorials may be outdated, we make every effort to keep our Documentation section up-to-date, reflecting changes made after each plugin update. If you come across any articles with outdated information, we’d greatly appreciate it if you could share the link so we can address it promptly.

    Thread Starter jonas_op

    (@jonas_op)

    12 months ago

    Where do I share that link? No email, I have to go look for my purchase code everytime I want to start a ticket. Why should I do that job for you if you make it so hard for me?

    But I’ll share two here.

    The general settings documentation is out of date https://support.booking-wp-plugin.com/hc/en-us/articles/212799585-General-Settings
    Not every setting is handled here.

    The Google calendar sync is missing some steps and don’t supply some instructions, like the developers Email address, which I guess is yours, not mine. https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync

    I spent like 15 emails trying to figure these two things out, the first I finally got an answer to (what does the “show news in menu” setting do – like what menu, what news.

    The second I have given up, after the fourth time asking for my credentials.

    • This reply was modified 12 months ago by jonas_op.
    Plugin Support booklysupport

    (@booklysupport)

    11 months, 4 weeks ago

    Thank you for your detailed response. Our team will review the information provided and make updates if necessary. If you have any questions or concerns in the future, feel free to create a support ticket via this link, email us at support@bookly.info, or click the Help button on our website.

Viewing 3 replies - 1 through 3 (of 3 total)

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