Title: Offline order
Last modified: September 19, 2018

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# Offline order

 *  Resolved [powersp68232](https://wordpress.org/support/users/powersp68232/)
 * (@powersp68232)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/offline-order/)
 * Is there an option to have an email sent to an email when an offline order is
   received? Or is it the same email that is used for all orders? If the same email,
   wouldn’t it be better to have a notification that an order was placed but pending?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Foffline-order%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Contributor [Derek Ashauer](https://wordpress.org/support/users/sccr410/)
 * (@sccr410)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/offline-order/#post-10707334)
 * Do you mean an offline _payment_? Every single order, regardless of payment method,
   when submitted sends an email to the email address in the settings.
 *  Thread Starter [powersp68232](https://wordpress.org/support/users/powersp68232/)
 * (@powersp68232)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/offline-order/#post-10707637)
 * Yes, but no way of distinguishing between an order that is paid versus an order
   that is pending or needs further action.
 *  [sunshinephotocart](https://wordpress.org/support/users/sunshinephotocart/)
 * (@sunshinephotocart)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/offline-order/#post-10787167)
 * Sunshine has Order Statuses. One of them is Pending if an order is placed but
   has not confirmed any payment.
 *  Thread Starter [powersp68232](https://wordpress.org/support/users/powersp68232/)
 * (@powersp68232)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/offline-order/#post-10787198)
 * But there is no kind of deferentiation of email types when an order is placed.
   You would have to go to the plugin and check each order. Is there a way to have
   an email or something that would send a notification for pending payments to 
   a specific email?
 *  [sunshinephotocart](https://wordpress.org/support/users/sunshinephotocart/)
 * (@sunshinephotocart)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/offline-order/#post-10790244)
 * So I want to better understand the root problem. When you get an order you can’t
   tell what the payment status is. So if they did offline there is no way to know
   that you should not yet process the order.
 * If that is the case, adding the order status to the normal receipt email seems
   to be the easiest option. There is not a way to send it to separate email addresses
   based on order status.
 *  Thread Starter [powersp68232](https://wordpress.org/support/users/powersp68232/)
 * (@powersp68232)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/offline-order/#post-10790281)
 * I’m hoping to not have to go to my website every time I have an order come through
   unless it’s a pending order.
 * Adding the order status to the email would be perfect. How can I do this?
 *  [sunshinephotocart](https://wordpress.org/support/users/sunshinephotocart/)
 * (@sunshinephotocart)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/offline-order/#post-10790283)
 * I have added it for the next release
 *  [walter2](https://wordpress.org/support/users/walter2/)
 * (@walter2)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/offline-order/#post-11122186)
 * Thx, that would be great.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Offline order’ is closed to new replies.

 * ![](https://ps.w.org/sunshine-photo-cart/assets/icon-256x256.png?rev=2963250)
 * [Sunshine Photo Cart - Client Photo Gallery & Photo Proofing for Photographers](https://wordpress.org/plugins/sunshine-photo-cart/)
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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [Offline](https://wordpress.org/support/topic-tag/offline/)

 * 8 replies
 * 4 participants
 * Last reply from: [walter2](https://wordpress.org/support/users/walter2/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/offline-order/#post-11122186)
 * Status: resolved