Offline message – Skip first step

  • Resolved n1njab0y

    (@n1njab0y)


    5 years, 7 months ago

    Hello!

    When you click on the chat icon a popup appears With the plugin’s logo and a message:
    “Chat offline. Leave a message”.

    Is ti possible to skip this step and open the form immediately?

    Thank you

Viewing 1 replies (of 1 total)
  • DylanAuty

    (@dylanauty)

    5 years, 7 months ago

    Hi there,

    Thank you so much for getting in touch, and my apologies for the delay in getting back to you.

    I believe this could be achieved by adding the following custom JavaScript (jQuery) to your site: 

    
jQuery(function(){
	jQuery("body").on("click", "#wp-live-chat-header:not(.active)", function(){
		setTimeout(function(){
			jQuery("#speeching_button").click();
        }, 300);
    });
});

    This can be added under Live Chat -> Settings -> Custom Scripts -> Within the Custom JS block. Alternatively this can be added via a 3rd party JavaScript system as well.

    I hope this helps?

Viewing 1 replies (of 1 total)
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