Title: Offline message e-mail error Last modified: February 1, 2020 --- # Offline message e-mail error * Resolved [xszejdi](https://wordpress.org/support/users/xszejdi/) * (@xszejdi) * [6 years, 3 months ago](https://wordpress.org/support/topic/offline-message-e-mail-error/) * Hello guys! * I noticed when user sends an offline message, confirmation email shows following error for him before e-mail content: * [https://i.imgur.com/pxTBJkn.png](https://i.imgur.com/pxTBJkn.png) * Is there way to hide it? it doesnt affect functionality but aesthetics. I see this only from your wonderful plugin. * Mateusz. - This topic was modified 6 years, 3 months ago by [xszejdi](https://wordpress.org/support/users/xszejdi/). Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 3 months ago](https://wordpress.org/support/topic/offline-message-e-mail-error/#post-12392106) * Hello [@xszejdi](https://wordpress.org/support/users/xszejdi/), email template is in functions.php at line 996. Can you please try to strip the header * `` * and leave only the html tag, like this? * ``` $body = ' ... ``` * There could be some issue with your WordPress mailer. Let us know! * Thread Starter [xszejdi](https://wordpress.org/support/users/xszejdi/) * (@xszejdi) * [6 years, 3 months ago](https://wordpress.org/support/topic/offline-message-e-mail-error/#post-12392541) * Hey [@wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)! * Great! it’s working. What can i do to not lose this after update? * Thank You. * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 3 months ago](https://wordpress.org/support/topic/offline-message-e-mail-error/#post-12392576) * Hello [@xszejdi](https://wordpress.org/support/users/xszejdi/), thanks for your feedback! We’ll include a fix with the proper header in the next release, so you don’t have to worry about losing this update. * The header has to be unescaped, like this: * ``` $body = ' ``` * This is already fixed in 8.1.7, we’ll release soon with some other improvements. * Thread Starter [xszejdi](https://wordpress.org/support/users/xszejdi/) * (@xszejdi) * [6 years, 3 months ago](https://wordpress.org/support/topic/offline-message-e-mail-error/#post-12392794) * Awesome! I’m waiting for the best plugin to be updated. * Thank You. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Offline message e-mail error’ is closed to new replies. * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258) * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/) * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/) * 4 replies * 2 participants * Last reply from: [xszejdi](https://wordpress.org/support/users/xszejdi/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/offline-message-e-mail-error/#post-12392794) * Status: resolved