Title: Offline Does not work
Last modified: August 31, 2016

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# Offline Does not work

 *  Resolved [jaseIT](https://wordpress.org/support/users/jaseit/)
 * (@jaseit)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/offline-does-not-work/)
 * Offline does not work with the pro version. No one is answering your support 
   messages on your website.
 * [https://wordpress.org/plugins/chats/](https://wordpress.org/plugins/chats/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [wp-chat](https://wordpress.org/support/users/wp-chat/)
 * (@wp-chat)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/offline-does-not-work/#post-6944839)
 * Hello JASE,
 * **“Offline” functionality works.**
 * We had tested “Offline” functionality specially on your server and can give you
   feedback:
    1. In Chats plugin you can change the “online/offline/hidden” status;
   2. WordPress and all plugins on your WordPress website – can’t send any e-mails,
   cause `mail()` function is not available or deactivated on your PHP or on your
   server/hosting; That’s the reason, why the “offline messages” can’t be sent.
 * You can test it very simply by themself:
    try to recover password from your own
   user in installed WordPress – it will fail… 1. open <your-domain>/wp-login.php?
   action=lostpassword 2. type your email, that you use for user in your WordPress
   installation 3. the message form your website will be showed:
 * > The email could not be sent.
   >  Possible reason: your host may have disabled 
   > the mail() function.
 * **Conclusion:** activate or turn on the `mail()` function on your server/hosting.
 * Chats Support Team

Viewing 1 replies (of 1 total)

The topic ‘Offline Does not work’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/chats_d4e6aa.svg)
 * [Chat - Live Chat, Support, Sales](https://wordpress.org/plugins/chats/)
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 * [Support Threads](https://wordpress.org/support/plugin/chats/)
 * [Active Topics](https://wordpress.org/support/plugin/chats/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/chats/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/chats/reviews/)

## Tags

 * [Offline](https://wordpress.org/support/topic-tag/offline/)

 * 1 reply
 * 2 participants
 * Last reply from: [wp-chat](https://wordpress.org/support/users/wp-chat/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/offline-does-not-work/#post-6944839)
 * Status: resolved