Title: Offline Chat Forum Last modified: October 29, 2019 --- # Offline Chat Forum * Resolved [austpack](https://wordpress.org/support/users/austpack/) * (@austpack) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/) * Hi, * We are having an issue with offline chat option. * The offline chat form does not appear when we switch agents offline, I have read all the instructions for offline chat message and cannot find the issue. * The chat box remains with statement “Standby for Agent…..” * If someone can be of assistance. * Thanks Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/offline-chat-forum/page/2/?output_format=md) [→](https://wordpress.org/support/topic/offline-chat-forum/page/2/?output_format=md) * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12079062) * Hello [@austpack](https://wordpress.org/support/users/austpack/), this is a known issue, already fixed, under testing, together with several other fixes and improvements. Stay tuned for the new release! * [carlopompei](https://wordpress.org/support/users/carlopompei/) * (@carlopompei) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12081586) * idem * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12082925) * Hello [@austpack](https://wordpress.org/support/users/austpack/) and [@carlopompei](https://wordpress.org/support/users/carlopompei/), the issue you reported has been fixed in new version 8.1.3. Give us some feedback! * Thread Starter [austpack](https://wordpress.org/support/users/austpack/) * (@austpack) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12085531) * Hi, * I like the addition of the offline/online checkbox, we still have an issue when we are offline the chat icon just does not appear on our site – maybe something in the settings? * When check online then it appears on our site. * I have updated to latest version, I have logged out and back in again. * I cleared browsing data in case something cached. * Your assistance would be appreciated – thanks * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12095156) * Hello [@austpack](https://wordpress.org/support/users/austpack/), check “Disable offline messages” option. If you disable offline messages and you’re offline, no icon is displayed. * Thread Starter [austpack](https://wordpress.org/support/users/austpack/) * (@austpack) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12096714) * Hi, * Thanks for try to assist with this. * I have double checked it is unchecked and followed offline message instructions also saved settings in case it was unchecked but not committed (saved)( I can send you a screen shot unchecked). * If I check the offline checkbox and it goes red then we don’t see any chat icon on site (I clear cache before checking) and definitely not receiving offline form. * I am certain something in settings but i just cannot locate what it is. * Appreciate your help * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12097824) * Hello [@austpack](https://wordpress.org/support/users/austpack/), can you try these steps? Be sure to use a different browser/computer for agent and website visitor. * First, uninstall the plugin, then reinstall latest version. This will clean up all settings and use defaults. * **Normal chat behavior** 1) Login to wordpress, go online with agent 2) Reload website, click chat icon, start chat * **Offline chat behavior** 1) Login to wordpress, go offline with agent (agent count must be 0) 2) Reload website, click chat icon, should see offline form * **Logout chat behavior** 1) Logout from wordpress. Ensure no one is logged in. 2) Reload website, click chat icon, should see offline form * Offline chat behavior and logout chat behavior must be exactly the same, this is the bug we fixed. * Let us know! * Thread Starter [austpack](https://wordpress.org/support/users/austpack/) * (@austpack) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12100834) * Hello, * Thanks for this outline. * Ok, I uninstalled the plugin, logged out of wordpress and cleared google browsing data. * I logged in to wordpress installed plugin and activated. * When agent online the chat icon shows therefore normal chat behaviour gets a tick. * As soon as I switch agent offline and we get a 0 and re-load site there is no offline message form or chat icon. I then logged out of wordpress and again did not receive the offline form or chat icon. * I did not change any settings at all. * I am using desktop to manage wordpress and using my mobile as website visitor. * After each attempt i clear my google browse history and then re-load on phone. * I understood this is what was fixed and was excited to get this working, for some reason it’s not working on our site. * Thanks for your time to help sort this out. * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12101942) * Hello [@austpack](https://wordpress.org/support/users/austpack/), thanks for your patience and your feedback. * Our test team rechecked this feature using your same environment, desktop for agent on wordpress and mobile for website visitor. The feature works properly. When agent switches from online to offline, it’s enough to refresh the page on mobile to see the offline message. Same, when agent goes back online, a simple page refresh brings the chat icon back with normal chat request. No need to clear browser cache or anything else. * We’re pretty sure the issue is not in the plugin. * Are you using some cache plugin or something else that might interfere with page content? * Thread Starter [austpack](https://wordpress.org/support/users/austpack/) * (@austpack) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12104559) * Hi, * Thanks for your help, if you have run tests and it works then you are right may not be the plugin. * I am not how to check for a cache plugin, Any suggestions I where I can get some help? * Thanks * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12105829) * Hello [@austpack](https://wordpress.org/support/users/austpack/), as a start, post your wordpress plugin list. Also look for errors in JS console and PHP logs. * Thread Starter [austpack](https://wordpress.org/support/users/austpack/) * (@austpack) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12108989) * I have de-activated the chat in the interim using another solution. * Sorry i am not that tech savvy to look for errors other than pressing F12, that about it – any links would be helpful. * Plugin list * CMB2 Deactivate CMB2 will create metaboxes and forms with custom fields that will blow your mind. * Version 2.6.0 | By CMB2 team | View details Select Contact Form 7 Contact Form 7 Settings | Deactivate Just another contact form plugin. 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It could be related to some wrong default parameter. What’s your configuration for General Settings -> Required Chat Box Fields ? Try to change that value, save settings and reload the user page. Let us know. * We’ll improve this JS code to avoid this wrong behavior. * Thread Starter [austpack](https://wordpress.org/support/users/austpack/) * (@austpack) * [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/#post-12116305) * Hi, * Thanks – name and email. * I tried each option, nothing changed. * When offline on user end chat does not exist, no chat icon. * see someone also having a similar issue * [https://wordpress.org/support/topic/conflicts-with-wp-fastest-cache-2/](https://wordpress.org/support/topic/conflicts-with-wp-fastest-cache-2/) * I switch offline chat simply disappears and no offline form loaded. * Thanks for your help, any other things I need to look at from my end ? - This reply was modified 6 years, 6 months ago by [austpack](https://wordpress.org/support/users/austpack/). Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/offline-chat-forum/page/2/?output_format=md) [→](https://wordpress.org/support/topic/offline-chat-forum/page/2/?output_format=md) The topic ‘Offline Chat Forum’ is closed to new replies. * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258) * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/) * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/) * 17 replies * 1 participant * Last reply from: [austpack](https://wordpress.org/support/users/austpack/) * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/offline-chat-forum/page/2/#post-12124718) * Status: resolved