Title: Offline chat box
Last modified: September 9, 2021

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# Offline chat box

 *  Resolved [andreeacob](https://wordpress.org/support/users/andreeacob/)
 * (@andreeacob)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/offline-chat-box/)
 * Hello! I”m having some troubles with my chat box which is appearing always as
   we are offline, even though our agent is online, and the working hours are set
   properly.The working hours are from 9am to 5pm, and the chat box appears always
   offline. So all our customers messages are getting to us as offline messages.
   All the settings were done properly, I don”t understand what I”ve done wrong.
   Can you help me out, please?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Foffline-chat-box%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/offline-chat-box/#post-14854117)
 * Hi [@andreeacob](https://wordpress.org/support/users/andreeacob/) ,
    I checked
   your website now and the plugin seems to be online. Please keep in mind that 
   if you have enabled any plugin for html caching and the business hours it may
   cause issues like the described. We are working on that and a fix will be part
   of our upcoming releases.
 *  Thread Starter [andreeacob](https://wordpress.org/support/users/andreeacob/)
 * (@andreeacob)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/offline-chat-box/#post-14854256)
 * Hello, and thank you for your reply. I dont know how it appears online to you,
   form me it is still offline now, with the red dot, and I did tests with different
   colleagues, and it is offline also for them. I also disabled: Configure the times
   that chat should be available,so it is always online, without working hours, 
   but it is still the same.
 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/offline-chat-box/#post-14854458)
 * Hi [@andreeacob](https://wordpress.org/support/users/andreeacob/) ,
    please check
   the following 1) The WordPress timezone is configured as the visitor’s computer.
   Otherwise you have to be sure that the operating hours are configured properly
   to be available the chat on server’s timezone (see the server’s current time 
   below the operating hours table). 2) Also try to access the site from incognito
   mode browser after your changes in settings to be sure that there is no cached
   elements on browser.
 *  Thread Starter [andreeacob](https://wordpress.org/support/users/andreeacob/)
 * (@andreeacob)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/offline-chat-box/#post-14855239)
 * Hi! I checked the timezone and everything. I did not do anything in particular
   and now it is online again, I don t know for how long. The problem is also that
   everytime I get a message from a customer, It does not always appear in my live
   chat tab, so I don t know how to continue the chat. The live chat is empty, even
   though the messages appear in the chat history.Don t know, something is not clicking.
   Also, the customers are saying that they have to be logged in our website in 
   order to send us a message.Why isn t it possible without being logged in?
 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/offline-chat-box/#post-14857776)
 * Hi [@andreeacob](https://wordpress.org/support/users/andreeacob/) ,
    I’m answering
   you below about each of your issues.
    1.  About not arriving chats in agent’s chatbox, there is a known issue which will
       be fixed with our next release. If you have opened many tabs/windows of the 
       wordpress admin only the last opened is getting the chats and messages and if
       you close the last opened then no other tab/window will receive the chat messages
       till refresh.
    2.  About the logged in users, maybe you have checked the related setting (Settings
       > Chat box> Chat box for logged in users only)
    3. About the offline form issue please send us an email to [wordpress@3cx.com](https://wordpress.org/support/topic/offline-chat-box/wordpress@3cx.com?output_format=md)
       in order to proceed with further investigation of your installation.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Offline chat box’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/offline-chat-box/#post-14857776)
 * Status: resolved