[Please do not post in uppercase & shout at us. Post title de-capped.]
I'm in charge of technical support for WP All Import.
We don't check these forums or handle support inquiries posted here.
But we do handle support inquiries received at our support desk in a timely manner.
To get support, e-mail firstname.lastname@example.org. You will get a receipt e-mail back confirming we've received your e-mail. If you don't, check your spam folder. If you didn't get a receipt e-mail, it means we don't have your support ticket. In this case, you can e-mail me directly at email@example.com and I'm happy to help out.