Title: Official Plugin Code not applied?
Last modified: May 18, 2021

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# Official Plugin Code not applied?

 *  [windowswill](https://wordpress.org/support/users/windowswill/)
 * (@windowswill)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/official-plugin-code-not-applied/)
 * Hello, I have used the official plugin and completed the setup for the chat widget.
   I whitelisted my domain in the page settings under advanced messaging.
 * The issue is that the Facebook chat widget code isn’t actually loaded to the 
   website anywhere. Also, the settings page seems to be stuck in a loop of setting
   up the chat widget.
 * If anyone has any thoughts, I would love to hear them! Thank you so much!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fofficial-plugin-code-not-applied%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/official-plugin-code-not-applied/#post-14456590)
 * Hi [@windowswill](https://wordpress.org/support/users/windowswill/),
 * Can you explain a bit more about what specifically is meant by the settings page
   is “stuck in a loop”?
 * Thanks,
 * Facebook Team
 *  Thread Starter [windowswill](https://wordpress.org/support/users/windowswill/)
 * (@windowswill)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/official-plugin-code-not-applied/#post-14459051)
 * Hi [@facebook](https://wordpress.org/support/users/facebook/)
    Thank you for 
   getting back to me!
 * The settings page is always asking me to “set up” the chat and never changes 
   to let me know it’s working. The code is not appearing on any of my pages and
   the chat is not visible to my visitors. I am assuming something is wrong with
   the plugin at this point.
 * All the best,
    Will
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/official-plugin-code-not-applied/#post-14460534)
 * Hi [@windowswill](https://wordpress.org/support/users/windowswill/),
 * If that’s the case, it seems like the settings aren’t being saved to your local
   database. Can I confirm that you have full admin access to the WordPress installation?
 * Thanks,
 * Facebook Team

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Official Plugin Code not applied?’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/official-plugin-code-not-applied/#post-14460534)
 * Status: not resolved