Hi @vintageguitarworld,
We’re sorry that you’re having trouble – I think that we can help. There appears to be a conflict between the plugins and/or themes that you have installed, as we’ve not received reports of this issue from other users/customers. Additionally, we attempted to reproduce this issue using our testing environment and things are working as expected. Please try the following debug steps:
These are error which lead me to believe that there is a plugin conflict:
http://prntscr.com/lnw9m0
1. Disable all plugins with the exception of WooCommerce and Offer for WooCommerce, and determine whether or not the issue is still occurring
2. Re-enable additional plugins one by one, testing after each add-on is enabled, in order to find the culprit
If, after disabling all additional plugins, you are still seeing the same issue, then switch to basic twenty theme with both WooCommerce and Offer for WooCommerce enabled and then check once again.
Please follow these steps and let us know your results.
Thank you!
finally could resolve it.
It was in conflict with the “WP Super Cache” Plugin
I’m glad to hear things are working well for you now! As such, I am going to close this ticket now, but please feel free to respond here again or create a new ticket if you have any more questions or concerns.
Also, we would love to know what you think of our product and customer support. If you have a moment to [leave a review ] it would be greatly appreciated..
Regards,
Oliver
