Offer Popup Won’t Stop Showing

  • Resolved bqpolk

    (@bqpolk)


    7 years, 2 months ago

    I just installed AWPCP 3.7.3 on WordPress 4.7.2. After the installation, when I’m logged in to the site and using the WP-Admin area, there is a pop up with the message “Want to know the secrets of building an awesome classifieds site?” and some other stuff. (Note, it’s not a literal “new window” popup, just a floating div or something). Then there is a prompt for my email address, and two buttons “No Thanks” and “Yes I’d like my free module and course please”.

    At first I clicked “No”, which makes the popup disappear. However, it still shows up EVERY SINGLE TIME I navigate to a different admin page or save some changes. Adding a post? There’s the popup. Save a post? There’s the popup. This is INCREDIBLY ANNOYING, as the popup blocks content and I have to manually close it every time.

    Finally, I tried just clicking the “Yes” button, but to my (cynically humorous) dismay that button literally DOES NOTHING. Clicking on the button doesn’t close the popup, prompt me for something else, display a new message, NOTHING. I’ve tried this in Firefox, IE, and Chrome, but the stupid button still does nothing, and the message still shows up every time I do anything at all in the WP-Admin pages.

    Please provide some guidance as to how I can disable this popup message, so that I no longer have to manually close the darn thing every time I want to perform the smallest admin task on my site.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author AWP Classifieds Team

    (@awpcp)

    7 years, 2 months ago

    Hi bqpolk,

    Sorry that you ran into issues here!

    That popup should dismiss on the first click. In our experience, when it doesn’t, it’s usually because something is preventing the database from receiving the update it should get when you click the button.

    First–I’d try a conflict test. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how-to-test-for-plugintheme-conflicts/

    With everything BUT AWPCP off, you might be able to dismiss that popup for good.

    If that fails, then we can give you a direct DB update query to flip the setting to off (which it ought to do automatically) but the longer term concern is what is going on with your environment that would prevent OTHER AWPCP settings from not functioning properly.

    If you’re comfortable running SQL we can do that. Please let me know.

    Thread Starter bqpolk

    (@bqpolk)

    7 years, 2 months ago

    Thanks for the prompt reply, I really appreciate it.

    I tried disabling all my other plugins, and switched to the default theme “Twenty Fifteen”, but with no luck. I would click on the “No, thanks” button on the popup, but it still keeps coming up on every page.

    I am comfortable running SQL and I have phpMyAdmin up and running on the host server, so if you supply a query I should be able to implement it no problem. Again, I appreciate your help a lot, especially for something that you’re providing for free 🙂

    Plugin Author AWP Classifieds Team

    (@awpcp)

    7 years, 2 months ago

    Hi bqpolk,

    My developer responded–it’s something better handled with code than SQL. See below:

    It cannot be done with SQL. Please ask the customer to add the following code the theme’s functions.php:

    
function bqpolk_disable_drip_autoresponder() {
    awpcp()->settings->update_option( 'show-drip-autoresponder', false, true );
}
add_action( 'init', 'bqpolk_disable_drip_autoresponder' );

    Once the popup is gone, he can remove the code from the file.

    Try that and let me know if you run into more issues.

    Thread Starter bqpolk

    (@bqpolk)

    7 years, 2 months ago

    Worked like a charm, thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
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