Title: Odd Issue after migration
Last modified: March 14, 2021

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# Odd Issue after migration

 *  [stivenson2005](https://wordpress.org/support/users/stivenson2005/)
 * (@stivenson2005)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/odd-issue-after-migration/)
 * The plugin worked just fine, so was time to go live to a real website, After 
   migration from the test site to the live site, the Raffle option is not there,
   and the raffle activation setting isnt there on the left menu. So i went to the
   plugins, and clicked on Settings, i get an error “Sorry, you are not allowed 
   to access this page”.
 * I tried all possibilities, deleted the license. Regenerated new license, nothing
   helped. Tried a fresh install on this live website, and installed Woocommerce
   and WPRaffle Silver, it works just fine. So i go and re-upload my site again,
   and falling at the same issue.
 * I did backup and uploaded website manually.
    Backed up and uploaded website using
   Plugins like All in One Deleted and re-installed the plugin manually and within
   WP Deleted all of WPraffle references in the Database at least that I can find.
   Still the same issue.
 * Still no raffle options or anything related to raffle on the side menu, the only
   place I can see raffle is the Plugin page and thats about it.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [stivenson2005](https://wordpress.org/support/users/stivenson2005/)
 * (@stivenson2005)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/odd-issue-after-migration/#post-14177893)
 * Hi,
 * Thank you for the prompt response. I will open a ticket.
 * Note, the old website had the same URL as this one, it just was on a dummy server.
   Also if thats the case I have already deleted everything from the old website
   as soon as I got the backup.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 5 months ago](https://wordpress.org/support/topic/odd-issue-after-migration/#post-14178160)
 * For pro or commercial product support please contact the developer directly on
   their site. This includes any pre-sales topics as well.
 * As the developer is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 5 months ago](https://wordpress.org/support/topic/odd-issue-after-migration/#post-14178165)
 * [@wpraffle](https://wordpress.org/support/users/wpraffle/) While I know you have
   the best of intentions, it’s forum policy that you _not_ ask users for admin 
   or server access. Users on the forums aren’t your customers, they’re your open
   source collaborators, and requesting that kind of access can put you and them
   at high risk.
 * If they _are_ paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users _here_ and in public, you also help the next person with 
   the same problem. They’ll be able to read the debugging and solution and educate
   themselves. That’s how we get the next generation of developers.
    -  This reply was modified 5 years, 5 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  [WP Raffle](https://wordpress.org/support/users/wpraffle/)
 * (@wpraffle)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/odd-issue-after-migration/#post-14178211)
 * [@jdembowski](https://wordpress.org/support/users/jdembowski/)
 * Sorry that our customer asked for support on your forum. We will make sure we
   will not provide any support for our paid customers on your forum in the future.
   We apologize we thought we directed them to open a support ticket on our website.
 * Thanks for the info.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 5 months ago](https://wordpress.org/support/topic/odd-issue-after-migration/#post-14179199)
 * [@wpraffle](https://wordpress.org/support/users/wpraffle/) You completely ignored
   this part.
 * [https://wordpress.org/support/topic/odd-issue-after-migration/?view=all#post-14178165](https://wordpress.org/support/topic/odd-issue-after-migration/?view=all#post-14178165)
 * Do you have a response to that? Ignoring that could get your plugin removed from
   this site.
 *  [WP Raffle](https://wordpress.org/support/users/wpraffle/)
 * (@wpraffle)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/odd-issue-after-migration/#post-14179314)
 * Hi,
 * The info provided from the original posters message indicates that the issue 
   is with a paid version of our plugin as that is the only version with the functions
   on our plugin that are as the OP described.
 * Based on the info provided, please open a support ticket on our site at [https://online.wpraffle.com](https://online.wpraffle.com).
   Our understanding is that we are not allowed to provide any support for our paid
   versions via the forum per the notification from the moderator.
 * If this is for the free version of our plugin, then please provide more detail
   as what you mean by the license. Our free version does not have a license key.
 * [@jdembowski](https://wordpress.org/support/users/jdembowski/) Is there something
   I am missing, please let me know. Our original response directed them to our 
   website to open a ticket and to provide the information on their ticket and that
   post got removed. Our response did not ask them to post admin access here – it
   was for them to open a secure support ticket for their paid version issue. I 
   understand that we should not have asked to supply information in our support
   system in our response and we will not do that again.
 * I honestly do not understand what you are expecting us to do. I am not trying
   to be difficult. This question is about our paid versions, which you said we 
   are not allowed to support here. We asked them to make a ticket on our website
   for support on our original response.
 * “If they are paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.” is what you
   said and that is what we did.
 * Going forward we will make sure that for any of the questions that are about 
   or relevant to our free versions here that we will provide info to assist others
   who might experience the same issue. I am sorry that we provided unsatisfactory
   responses previously. We wish you a good rest of your weekend.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Odd Issue after migration’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [WP Raffle](https://wordpress.org/support/users/wpraffle/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/odd-issue-after-migration/#post-14179314)
 * Status: not resolved