Support » Theme: OceanWP » OceanWP Featured image doesn´t work

  • rklug

    (@rklug)


    Hello All,

    I have a problem with wp 5.0.4 and OceanWP.
    The first time i have installed the wordpress, it was possible see the featured imagem.
    After install oceanwp, it is impossible to see the imagem (on the page and the post creator).

    See the image
    Error image

    and I have this error when I try to see the image.
    Error Server

    Thanks for any help

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Amit Singh

    (@apprimit)

    Hello,

    Try to follow the below steps and see it fixes the issue or not.
    1. Update PHP version if it is not PHP7
    2. Increase the memory limit to 256M or higher – https://docs.oceanwp.org/article/56-increasing-memory-limit-to-php
    3. Disable all plugins except Ocean Extra check it works or not
    4. Update wordpress, all the plugins, and theme to the latest version
    5. Go to Theme Panel > Scripts & Style, disable all – save settings, then enable it again. Clear cache and check it works or not.

    Try to add the features image again and check it works or not properly. Did you migrate your site from one host to another?

    Thread Starter rklug

    (@rklug)

    My PHp is 7 version.
    memory is 256Mb
    I tryed to do all steps, but doesnt work.
    I have seen something very strange. In the blog page if I try do change for another screen dimensions the image appears ok:

    – When I see the image, I click on the image and save (image1045x768)
    – When I dont see the image, I think wordpress is trying to show the original image.

    I have tested:
    ok
    cover_img_2-Cópia-1024×765.jpg

    not ok (error)
    cover_img_13.jpg

    Thanks

    Amit Singh

    (@apprimit)

    Hello,

    I’m seeing (URL Rewrite Module Error.) error in the console. Have you added some URL rule in the htaccess or web congif file or activated any security plugin in your site?

    Thread Starter rklug

    (@rklug)

    Hi All.

    I have created a post and download an image with 1920 x 1280 (in feature image).
    I tryed do see the post and it was impossible to see the image.
    error with original image

    I back to the post editor and rescale the image to 1900 x 1260 (using the wordpress library), and after that everythig is ok.

    Post ok with image rescale

    I think then I tryinng to upload the original image (using wordpress, the usual way) there is a problem to show the image, but if I try to edit the image (using wordpress) is ok.

    I need to figure out what´s the cause.

    Thanks,

    Amit Singh

    (@apprimit)

    Try to switch theme to default wordpress theme like twenty seventeen and check it works or not? Or you have this issue only with the OceanWP?

Viewing 5 replies - 1 through 5 (of 5 total)
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