Support » Plugin: Ocean Demo Import » Ocean WP demo import is broken

  • Resolved emilied88

    (@emilied88)


    Hi,

    after hours of going around all the forums and trying multiple solutions, I’m still blocked : when I try to import the demo Gym of the theme OceanWP, it shows without CSS.
    I increased my memory limit PHP to 512M, I increased the import data as well.
    I tried to reset WordPress then download everything back but nothing is working. I tried doing the same with Astra and it is still not working. I’m a bit lost and frustrated.
    Can you help, please ?

    Best,
    Emilie.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Abhishek

    (@abhikr781)

    Hi,

    I apologize for the delay in response.

    To fix the formatting issue upon installation, please try to follow the doc:
    https://docs.oceanwp.org/article/774-demo-broken-elementor-page-no-style

    hafidzhamid

    (@hafidzhamid)

    Hi,

    I have followed the steps from this link;
    https://docs.oceanwp.org/article/774-demo-broken-elementor-page-no-style
    but it didn’t work as well.

    I have tried all of these;

    1) fresh install WP and start all over
    2) WP reset and start all over
    3) increase memory to 512MB
    4) manual download and installation of styles, settings (.xml, .dat, .json)
    5) Reset Database
    6) Got hosting provider to assist
    7) Fresh install 3 other demo themes
    8) Submitted tickets to Customer Service of OceanWP.org but no replies so far
    9) Do all of the above over and over again for 4 days now.

    Nothing works.

    Really don’t know what else to do now.

    hafidzhamid

    (@hafidzhamid)

    Ok, received several responses from OceanWP. No solution yet but hopefully there will be one soon. Fingers crossed.

    Plugin Support Abhishek

    (@abhikr781)

    Hello,

    I hope you know that I’m the one handling your ticket on support, therefore familiar with the tickets we exchanged and know why the solution “wasn’t provided yet” – because your details were pending.

    Because of previously explained reasons, we’ll continue this conversation through our helpdesk.

    hafidzhamid

    (@hafidzhamid)

    Damn OceanWP customer support is fast!!

    Got my website ok already. I don’t know what they did. But everything is perfect now.

    Thanks OceanWP!

    Plugin Support Abhishek

    (@abhikr781)

    You are most welcome and Glad to hear that issue has been fixed!

Viewing 6 replies - 1 through 6 (of 6 total)
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