• Ocean extra causes error 500 to my website.
    The front page is fine, but once I click any link to other pages, it gives me this 500 error.

    I tried to disactivate all plugins except Ocean Extra, and it gave me critical error.

    Here is my elementor system information:

    Server Environment		
    Operating System:	Linux	
    Software:	Apache	
    MySQL version:	MySQL Community Server (GPL) v5.7.33	
    PHP Version:	7.4.15	
    PHP Max Input Vars:	10000	
    PHP Max Post Size:	1G	
    GD Installed:	Yes	
    ZIP Installed:	Yes	
    Write Permissions:	All right	
    Elementor Library:	Connected	
    WordPress Environment		
    Version:	5.6.2	
    Site URL:	https://baliartfurniture.com	
    Home URL:	https://baliartfurniture.com	
    WP Multisite:	No	
    Max Upload Size:	1 GB	
    Memory limit:	1G	
    Permalink Structure:	/%postname%/	
    Language:	en-US	
    Timezone:	0	
    Admin Email:	contact@baliartfurniture.com	
    Debug Mode:	Active	
    Theme		
    Name:	OceanWP	
    Version:	2.0.2	
    Author:	Nick	
    Child Theme:	No	
    If you want to modify the source code of your theme, we recommend using a child theme.
    User		
    Role:	administrator	
    WP Profile lang:	en_US	
    User Agent:	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36	
    Active Plugins		
    ActiveCampaign - 8.1.5	By ActiveCampaign	
    Akismet Anti-Spam - 4.1.9	By Automattic	
    CartFlows - 1.6.8	By CartFlows Inc	
    Classic Editor - 1.6	By WordPress Contributors	
    Disable Right Click For WP - 1.1.6	By Aftab Muni	
    Elementor - 3.1.3	By Elementor.com	
    Elementor Pro - 3.1.1	By Elementor.com	
    Envato Elements - 2.0.8	By Envato	
    Facebook for WooCommerce - 2.3.2	By Facebook	
    Google Ads & Marketing by Kliken - 1.0.7	By Kliken	
    GTranslate - 2.8.61	By Translate AI Multilingual Solutions	
    NP Quote Request WooCommerce - 1.8.247	By Neah Plugins	
    Ocean Extra - 1.7.3	By OceanWP	
    Piotnet Addons For Elementor - 2.4.6	By Piotnet	
    QuadMenu - 2.0.7	By Mega Menu	
    QuadMenu PRO - 1.8.9	By Mega Menu	
    Screets Live Chat - 2.9.3	By Screets	
    Self-Hosted Google Fonts - 1.0.1	By asadkn	
    Smush - 3.8.3	By WPMU DEV	
    TI WooCommerce Wishlist - 1.23.9	By TemplateInvaders	
    WooCommerce - 5.0.0	By Automattic	
    WooCommerce Measurement Price Calculator - 3.18.0	By SkyVerge	
    WooCommerce Min Max Quantity & Step Control Single - 1.6	By Saiful Islam	
    WooCommerce Page Builder For Elementor - 1.1.5.5	By DawnThemes	
    WPFront Scroll Top - 2.0.2	By Syam Mohan	
    WP Rocket - 3.7	By WP Media	
    Yoast SEO - 15.9.1	By Team Yoast	
    Yoast SEO: WooCommerce - 11.8	By Team Yoast	
    Elementor - Compatibility Tag		
     Elementor Pro 	 compatible 
     Envato Elements 	 compatible 
     Piotnet Addons For Elementor 	 header_not_exists 
     WooCommerce Page Builder For Elementor 	 header_not_exists 
    Elementor Pro - Compatibility Tag		
     Envato Elements 	 compatible

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kesia

    (@kesia)

    Here is my error log for critical error:

    [08-Mar-2021 03:28:28 UTC] PHP Notice: Trying to access array offset on value of type bool in /home/balit045/baliartfurniture.com/wp-content/plugins/woocommerce-builder-elementor/includes/admin/admin.php on line 1304
    [08-Mar-2021 03:30:11 UTC] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 16384 bytes) in /home/balit045/baliartfurniture.com/wp-content/plugins/ocean-extra/includes/panel/library-shortcode.php on line 36

    p.s: I already tried to deactivated woocommerce builder for elementor with ocean extra activated, error still appeared.
    It is only when I deactivated Ocean Extra, there is no error.

    • This reply was modified 3 years, 1 month ago by kesia.
    • This reply was modified 3 years, 1 month ago by kesia.
    Plugin Support Abhishek

    (@abhikr781)

    Hello,

    Tried checking and other pages also working fine.

    It could be some issue if the plugin not updated properly, the update somehow interrupted.
    Please download the plugin and update using FTP or Cpanel and check.
    https://wordpress.org/plugins/ocean-extra/
    https://kinsta.com/knowledgebase/manually-update-wordpress-plugin/

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Ocean Extra causes 500 error & Critical Error on pages other than homepage’ is closed to new replies.