Support » Plugin: Ocean Extra » Ocean Extra

  • Resolved athrarticles

    (@athrarticles)


    Hello, I have a problem
    When I add a new category to the list, this message appears ‘Sorry, that didn’t work.
    Please try again or come back later.
    500 Error. Internal Server Error.
    The problem in plugin Ocean Extra on theme OceanWP when deactivating this plugin the problem fixed … What is the solution?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Abhishek

    (@abhikr781)

    Hello,

    If you are using the child theme, please try to switch to the parent theme and check.

    Please try to disable all the nonocean plugin(keep ocean extra active) and check if it is working or not. If yes, enable the one by one plugin, and refresh the page after enabling each plugin, to check the conflict issue.

    Thread Starter athrarticles

    (@athrarticles)

    what the child theme ? I used this plugin
    https://pasteboard.co/JJzZGIN.png
    open the link please

    Thread Starter athrarticles

    (@athrarticles)

    I trying to disable all the nonocean plugin (keep ocean extra active) and still not work

    https://pasteboard.co/JJqfW0H.png
    This page shows

    Thread Starter athrarticles

    (@athrarticles)

    Help Please ….

    Plugin Support Abhishek

    (@abhikr781)

    Hello,

    I apologize for your trouble and delay in response.

    Go to Theme Panel > SCripts & STyles, disble/enable all the files and check.

    Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look.?

    Thread Starter athrarticles

    (@athrarticles)

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: Percona Server (GPL), Release 84.1, Revision b308619 v5.6.41-84.1
    PHP Version: 7.3.26
    PHP Max Input Vars: 1000
    PHP Max Post Size: 516M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.6
    Site URL: https://www.athrarticles.com
    Home URL: http://www.athrarticles.com
    WP Multisite: No
    Max Upload Size: 512 ميغابايت
    Memory limit: 256M
    Permalink Structure: /%postname%/
    Language: ar
    Timezone: Africa/Cairo
    Debug Mode: Inactive

    == Theme ==
    Name: OceanWP
    Version: 2.0.2
    Author: Nick
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: ar
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36

    == Active Plugins ==
    Classic Editor
    Version: 1.6
    Author: WordPress Contributors

    Elementor
    Version: 3.0.16
    Author: Elementor.com

    Insert Headers and Footers
    Version: 1.5.0
    Author: WPBeginner

    Jetpack by WordPress.com
    Version: 9.3.1
    Author: Automattic

    Ocean Extra
    Version: 1.7.0
    Author: OceanWP

    Rank Math SEO
    Version: 1.0.56.1
    Author: Rank Math

    Starter Templates
    Version: 2.4.0
    Author: Brainstorm Force

    Unlimited Elements for Elementor
    Version: 1.4.61
    Author: Unlimited Elements

    UpdraftPlus – Backup/Restore
    Version: 1.16.46
    Author: UpdraftPlus.Com, DavidAnderson

    WP-Optimize – Clean, Compress, Cache
    Version: 3.1.6
    Author: David Anderson, Ruhani Rabin, Team Updraft

    WPForms Lite
    Version: 1.6.4.1
    Author: WPForms

    == Must-Use Plugins ==
    Endurance Page Cache
    Version: 2.0.5
    Author: Mike Hansen

    == Elements Usage ==

    wp-page : 6
    divider : 1
    heading : 56
    image : 13
    image-carousel : 1
    shortcode : 1
    social-icons : 2
    spacer : 12
    text-editor : 3

    == Log ==

    JS: showing 2 of 2JS: 2021-01-04 15:50:25 [error X 1][https://www.athrarticles.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.15:2:332699] elementorFrontend is not defined
    JS: 2021-01-04 15:50:55 [error X 1][https://www.athrarticles.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.15:2:512232] Cannot read property \’widgets_settings\’ of undefined

    PHP: showing 1 of 1PHP: 2021-01-04 23:05:55 [notice X 4][/home2/athrales/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]

    Log: showing 1 of 12021-01-06 21:40:24 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.0.15’,
    ‘to’ => ‘3.0.16’,
    )]

    • This reply was modified 3 years, 2 months ago by athrarticles.
    Thread Starter athrarticles

    (@athrarticles)

    I disble/enable all the files in SCripts & STyles but still not working.

    Plugin Support Abhishek

    (@abhikr781)

    I apologize that the solution did not work for you. It seems an issue with your .htaccess file and memory limit.

    Please try to follow the steps mentioned in the post and contact your host provider, they can help you with it.
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Thread Starter athrarticles

    (@athrarticles)

    ok, Thanks alot

Viewing 9 replies - 1 through 9 (of 9 total)
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