Support » Plugin: Ocean Extra » Ocean Extra
Ocean Extra
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Hello, I have a problem
When I add a new category to the list, this message appears ‘Sorry, that didn’t work.
Please try again or come back later.
500 Error. Internal Server Error.
The problem in plugin Ocean Extra on theme OceanWP when deactivating this plugin the problem fixed … What is the solution?The page I need help with: [log in to see the link]
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Hello,
If you are using the child theme, please try to switch to the parent theme and check.
Please try to disable all the nonocean plugin(keep ocean extra active) and check if it is working or not. If yes, enable the one by one plugin, and refresh the page after enabling each plugin, to check the conflict issue.
what the child theme ? I used this plugin
https://pasteboard.co/JJzZGIN.png
open the link pleaseI trying to disable all the nonocean plugin (keep ocean extra active) and still not work
https://pasteboard.co/JJqfW0H.png
This page showsHelp Please ….
Hello,
I apologize for your trouble and delay in response.
Go to Theme Panel > SCripts & STyles, disble/enable all the files and check.
Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look.?
== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: Percona Server (GPL), Release 84.1, Revision b308619 v5.6.41-84.1
PHP Version: 7.3.26
PHP Max Input Vars: 1000
PHP Max Post Size: 516M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected== WordPress Environment ==
Version: 5.6
Site URL: https://www.athrarticles.com
Home URL: http://www.athrarticles.com
WP Multisite: No
Max Upload Size: 512 ميغابايت
Memory limit: 256M
Permalink Structure: /%postname%/
Language: ar
Timezone: Africa/Cairo
Debug Mode: Inactive== Theme ==
Name: OceanWP
Version: 2.0.2
Author: Nick
Child Theme: No== User ==
Role: administrator
WP Profile lang: ar
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36== Active Plugins ==
Classic Editor
Version: 1.6
Author: WordPress ContributorsElementor
Version: 3.0.16
Author: Elementor.comInsert Headers and Footers
Version: 1.5.0
Author: WPBeginnerJetpack by WordPress.com
Version: 9.3.1
Author: AutomatticOcean Extra
Version: 1.7.0
Author: OceanWPRank Math SEO
Version: 1.0.56.1
Author: Rank MathStarter Templates
Version: 2.4.0
Author: Brainstorm ForceUnlimited Elements for Elementor
Version: 1.4.61
Author: Unlimited ElementsUpdraftPlus – Backup/Restore
Version: 1.16.46
Author: UpdraftPlus.Com, DavidAndersonWP-Optimize – Clean, Compress, Cache
Version: 3.1.6
Author: David Anderson, Ruhani Rabin, Team UpdraftWPForms Lite
Version: 1.6.4.1
Author: WPForms== Must-Use Plugins ==
Endurance Page Cache
Version: 2.0.5
Author: Mike Hansen== Elements Usage ==
wp-page : 6
divider : 1
heading : 56
image : 13
image-carousel : 1
shortcode : 1
social-icons : 2
spacer : 12
text-editor : 3== Log ==
JS: showing 2 of 2JS: 2021-01-04 15:50:25 [error X 1][https://www.athrarticles.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.15:2:332699] elementorFrontend is not defined
JS: 2021-01-04 15:50:55 [error X 1][https://www.athrarticles.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.15:2:512232] Cannot read property \’widgets_settings\’ of undefinedPHP: showing 1 of 1PHP: 2021-01-04 23:05:55 [notice X 4][/home2/athrales/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
‘trace’ => ‘
#0: Elementor\Core\Logger\Manager -> shutdown()
‘,
)]Log: showing 1 of 12021-01-06 21:40:24 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.0.15’,
‘to’ => ‘3.0.16’,
)]- This reply was modified 3 years, 2 months ago by athrarticles.
I disble/enable all the files in SCripts & STyles but still not working.
I apologize that the solution did not work for you. It seems an issue with your .htaccess file and memory limit.
Please try to follow the steps mentioned in the post and contact your host provider, they can help you with it.
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ok, Thanks alot
- The topic ‘Ocean Extra’ is closed to new replies.