Support » Plugin: Ocean Extra » Ocean Extra 1.5.10 Crashes Customizer

  • Resolved Kyouri

    (@kyouri)


    Deactivated Ocean Extra 1.5.10 after latest update on two sites running different versions of Elementor and customizer works, crashes customizer on both sites when activated. Running Ocean Extra 1.5.7 on a third site with same (and more) plugins and customizer works.

    Current active plugins:

    Classic Editor 1.5
    Elementor 2.5.16 / 2.6.0
    Hide Admin Toolbar 1.0 (Aftab Muni)
    Premium Addons for Elementor 3.5.4 (Leap13)
    RCD-Right Click Disabler for WordPress 1.0 (Param Sheoran)
    WPForms Lite 1.5.3.1 (WPForms)

    Thank you in advance.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Addendum: All 3 sites running WP 5.2.2

    Hello,

    Try to update the plugins and theme to the latest version and check it fixes the issue or not.

    Thank you, Amit.

    All the plugins were updated to latest version.

    The issue was persistent so I deactivated all plugins and the customizer was still having issues on one of the three domains.

    Contacted my hosting provider, and while awaiting their response, I reinstalled WordPress 5.2.2 then slowly reactivated plugins. All seems fine now.

    Just for information, my host reached out to me this morning and mentioned that I was running php7.2 fastcgi and recommended changing the file to php7.2 cgi.

    As of right now, all seems fine with all 3 sites, so I will not be changing the php.

    Apologies for the subject line of this thread. I’ve been using OceanWP for years and it, along with the plugins, are the only theme I use. Props to the team! It is however, the only plugin that I initially deactivated and got the customizer to work. It seems, in my opinion, it was server side, not plugin related.

    Thank you again, for responding.

    Glad to hear that it is fixed and thank you for the explanation. It will surely help others if they have a similar issue.

    Hi,

    Since I install the latest version 1.5.10, I have a problem with the my account woocommerce page and login page. The elements are not correctly displayed, I can’t see the icons, and some contents are missing. When I deactivate this plugin, everything is normal. May I rollback to previous version ?

    @gamerkan I replied to your query on Ocean Extra plugin page. Please check that. Please don’t post the same question on multiple topics. You can create your own topic.

    @gamerkan can you please share your site link so that I can check the issue? Also, please share some screenshot of the issue.

    @apprimit I don’t find the post where you want I answer.
    I fix the problem like this :
    -> theme panel -> script
    -> deactivate every script link to woocommerce
    -> refresh
    -> activate every script 1 by 1
    -> works correctly now..

    Anyway, sorry for the inconvient.

    Glad to hear that it is fixed!

Viewing 9 replies - 1 through 9 (of 9 total)
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