Title: Numbers under-reporting Last modified: August 30, 2016 --- # Numbers under-reporting * [powcom](https://wordpress.org/support/users/powcom/) * (@powcom) * [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/) * Hi – I switched this on at our site yesterday (Thanks for building it – it’s important). * I’m wondering if our site caching is causing a problem as the page count seems very low for us -> [http://i.imgur.com/vG9gAAD.png](http://i.imgur.com/vG9gAAD.png) * The site your plugin is active on had ~20k+ page views and ~5k uniques yesterday. The plugin was only switched on in the afternoon so I didn’t expect it to be the full amount, but still the numbers BlockAlyzer is reporting are very different. * I’m wondering if this might be down to caching? We’re hosting on WP-Engine, which uses all sorts of caching to deliver performance. * We’d really love to get a true understanding on the number of ad blockers being used, so any guidance from you to set it up would be really appreciated. * [https://wordpress.org/plugins/blockalyzer-adblock-counter/](https://wordpress.org/plugins/blockalyzer-adblock-counter/) Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Thomas Maier](https://wordpress.org/support/users/webzunft/) * (@webzunft) * [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/#post-6395974) * Thank you for your message. The BlockAlyzer should work despite cache, unless your caching is extended to ajax calls. * This is more a question to WP-Engine then. * The numbers, especially the unique visitor cound being lower than the site views is indeed strange. * Thanks Thomas * Thread Starter [powcom](https://wordpress.org/support/users/powcom/) * (@powcom) * [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/#post-6395976) * Thanks for the response Thomas. * I’ll put this to WP-Engine and see if they can help out. * Thread Starter [powcom](https://wordpress.org/support/users/powcom/) * (@powcom) * [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/#post-6396025) * WP-Engine came back to me (they’re good like that) with the following, “Ajax calls aren’t cached on our server but Object Caching might be something that’s affecting your numbers.” * They’ve disabled the setting on our install so we can test. * I’ll report back on the figures. * Simon * Thread Starter [powcom](https://wordpress.org/support/users/powcom/) * (@powcom) * [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/#post-6396129) * Hi Thomas – Having let it run for approx five days with the Object Caching turned off, BlockAlyzer is now reporting this -> [http://imagizer.imageshack.com/img673/6636/aFeme7.png](http://imagizer.imageshack.com/img673/6636/aFeme7.png) * While they’re higher than before, those figures are well below what we’d be expecting. So we’re back to scratching our heads. * Weekends are traffic-quiet for us, so GA is report ~100k page views and ~25k uniques. So BlockAlyzer reported Pageview figures are ~1/4 of what they should be and Uniques ~1/2. * Do you have any other suggestions as to what we could do to fix / what might be the issue with BlockAlyzer under reporting? * Plugin Author [Thomas Maier](https://wordpress.org/support/users/webzunft/) * (@webzunft) * [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/#post-6396141) * At least the ratio between page impressions and uniques is more realistic now, but you are right that it should be closer to your Analytics stats. * It might still be a JavaScript error, but I will track it for a few days on one of my sites again to be sure. Maybe you can send me your site’s url so that I can check if there is a general conflict. * Thanks Thomas * Thread Starter [powcom](https://wordpress.org/support/users/powcom/) * (@powcom) * [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/#post-6396142) * Thanks very much for looking into it Thomas. It’s appreciated. * I’ll drop you my contact detail through your contact form. * Plugin Author [Thomas Maier](https://wordpress.org/support/users/webzunft/) * (@webzunft) * [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/#post-6396145) * I compared the stats on one of my own sites now and can confirm that Google Analytics count was higher than the BlockAlyzer count. * However, when I visit the page with different browsers and settings, the count in the dashboard seems to count every one of them. * I think I need more data and tests and would like to ask every user to check himself. I basically need to find a condition where the page visit is not counted. * Thanks Thomas Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Numbers under-reporting’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/blockalyzer-adblock-counter_ffffff. svg) * [BlockAlyzer - Adblock counter](https://wordpress.org/plugins/blockalyzer-adblock-counter/) * [Frequently Asked Questions](https://wordpress.org/plugins/blockalyzer-adblock-counter/#faq) * [Support Threads](https://wordpress.org/support/plugin/blockalyzer-adblock-counter/) * [Active Topics](https://wordpress.org/support/plugin/blockalyzer-adblock-counter/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/blockalyzer-adblock-counter/unresolved/) * [Reviews](https://wordpress.org/support/plugin/blockalyzer-adblock-counter/reviews/) * 7 replies * 2 participants * Last reply from: [Thomas Maier](https://wordpress.org/support/users/webzunft/) * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/numbers-under-reporting/#post-6396145) * Status: not resolved